How to scratch your own itch

I've got a very special treat for you today on the Boosted podcast. I interviewed Graham Lindley from Guest Flow. G U E S T F L O W dot CU Go and check it out. They are revolutionizing workflow systems for hospitality owners, busy hospitality owners. It's fantastic. This interview will explain a whole lot more about it. Go and check out guestflow Co book in a little call, see how it can help you. Very, very low cost and it will help the communications within whole team and it will expand and improve your guest experience. 100 this is not a sponsored ad or anything like that. As always, I like to bring you the tools, the tactics and training. This is definitely a tools I want to put in front of you. Do go check it out. The full interview is coming up and I'll be back tomorrow with another Boostly podcast. But right now let me hand over to Mr. Graham Lindley of Guest Flow. When was that moment? What sort of year are we talking now that you realize that the systems and the structures that you had set up for yourself could actually be duplicated and offered to others?

Oh, okay. So I started working with Chris Poulter, who's awesome, and he was a consultant initially. You know, a lot of our early success in the management business was thanks to the, you know, his strategy and his, you know. Yeah, he just, he brought to the table. I didn't have, I'm the get stuff done guy. He's the guys five pages ahead and actually need a bit of both, you know, and he saw the solution I brought to the problem that he was, you know, you know, I think he's probably consulted to, you know, quite a few people and over time and he saw a very common problem with a lot of businesses. And my idea at the time is I'm just going to go and consult out. I'll let other people know how I've done it. And actually he saw the opportunity, you know, it's thanks to him that we started Guest Flow. So we're business partners on it, you know, and you know, we're two years into the project now. So just over two years ago, we were in Barcelona at the time and you know, properly got to know each other and we're out with a delegation of business businesses and you know, I didn't realize at the time, but that was some, that was part of it for them. They wanted to understand me and everything, you know, and the way I like to work and there's just great synergy there, a lot of trust. It's been a, you know, A difficult journey to get it this far. But yeah, we're two years in and it was around 18 months ago we launched, like you mentioned earlier, the beta version. It's essentially like what we call an mvp, minimal viable product.

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I'd say the analogy is we built a steam engine, right? So it's a little bit ugly and it's a little bit clunky and it's a little bit slow, but it absolutely works. And that was the most important thing. We needed it to perform certain functions every time, right? And we've made massive learnings off that. You know, it's all about trying to get it in front of businesses, real businesses, not just our own, but other people's businesses as early as possible and get feedback, you know, what works, what doesn't, what do people like. And the more of that you can get, the earliest like possible, you know, the much better your product becomes.

You know, I remember this time last year, it was around about September last year. I remember speaking to you with a phone call and I was coming, just arrived back in Javea and we were, I was driving back from the office one night and we're on a phone call talking about this and you're saying about how you were trialing it and testing it and beta stage and I was like, amazing, just let me know when it's ready because it does sound really cool. So for anybody who's wondering guest flow so the link so you can go check it out, right now or after this podcast, or if you're watching this on a replay, it's guestflow. Co so G U e S T F L O w dot co.