Is Guestflow the hospitality version of Slack

I've got a very special treat for you today on the Boosted podcast. I interviewed Graham Lindley from Guest Flow. G U E S T F L O W dot CU Go and check it out. They are revolutionizing workflow systems for hospitality owners, busy hospitality owners. It's fantastic. This interview will explain a whole lot more about it. Go and check out guestflow Co book in a little call, see how it can help you. Very, very low cost and it will help the communications within whole team and it will expand and improve your guest experience. 100 this is not a sponsored ad or anything like that. As always, I like to bring you the tools, the tactics and training. This is definitely a tools I want to put in front of you. Do go check it out. The full interview is coming up and I'll be back tomorrow with another Boostly podcast. But right now let me hand over to Mr. Graham Lindley of Guest Flow. So I think for me, looking from the outside in the best way that I would describe it, it would be using, if anybody's familiar with Slack or something like that, it's basically a version of that that's been created specifically for the hospitality industry. Would that be a fair assumption of guest float?

It's interesting. We actually intubate with Slack. Slack's a fantastic communication tool and I, you know, when you're looking at tools, I think like I like to say to my starters, my new starters especially because we're quite, we're into our tech, right. And I say to people like, we're a remote, we're a remote business. My manager, my guest experience manager who is running the team of VA's and she's fantastic. She's. She managed a Barclays bank branch for six years and she. And a call center for RBS and she's, she's in Bedford. You know, I've not met her once, you know, it's incredible, really. Right. We are meeting up. So I'm not. But we, you know, we don't need to. And that's, that's the advantage we've got. We've got staff literally all over the UK and all over the world. And so we have to use tools and it is to replace the efficiency that you often would get and the dynamic you'd get in an office when you're working together. I say like, the tools are to replace certain things and for me, Slack's replacing just the conversation that, hey, how's it going with that thing? It's not so great at managing tasks actually. So it's great for Notifications like, oh look, the till registers just rung and like we can see a stripe notification and it's just, we can see the payments just come in and actually if potentially that verification that we mentioned earlier, the IDs just been submitted, you want to get notified about it and Slack's great for that because your team's there and you're already chatting. It's like, ding, ding. Here's a notification, here's a notification. This action is required. You can see the status of it in Slack. Click a button and it takes you somewhere else to actually perform the task. And I think that's what's important. Slack. Slack's great and it's an interesting analogy because it is like an online SaaS product. But yeah, ultimately where Slack falls down is in task management because it's conversational, like things can get lost and if something needs to be done tomorrow, it's like it's got built in reminder functions, but it's not necessarily the same as a piece of paper sat on your desk in the office. Right. And that's more where the task management comes in. So.

Okay everyone, I hope you're enjoying this episode. I want to take a super quick break to talk to you about Hostfully. So I've been telling you all about their award winning platform but one of the great things about this company is that they are very eco conscious in the world of short term rental management. Go check out their blog right now@hostfully.com they have a few interesting articles about how you too can make your business more marketable to the younger generation that is really talking about this topic and taking it very seriously. Go to hostfully.com and as you are there and whilst you are there go and check out their digital guidebook. It's free to get started with. And also booking a demo call about their award winning PMP property management platform. They're the exclusive sponsors of the Boostly podcast. They have been for many years and hopefully for many years to come. So for me, to all the team, thank you and let's get back on with this show.

Guest flow is like essentially a task manager for the service for the hospitality industry where you can actually perform all of the tasks from the app itself.

Yeah, from basically from the point of booking, at a point of checkout and beyond, there's a task flow that has been set up by yourself and obviously you can work with the host. So just at every single point of the way, like you said, the guest experience is on point because you've got different members of staff in your business, whether it be cleaners or VAs or communication handyman or whatever, they know exactly every step that needs to be taken.

Yeah.

It's been created by hospitality owners for hospitality owners, which is awesome.