Is Guesty Worth it
19 May 2021 · 6 min
Mark Simpson reviews Guesty, an Israel-based property management software that's well-funded and growing fast. It's worth it mainly if you manage 5 or more properties, with real ROI around 15 to 20 plus. The standout feature: paid 24/7 guest support with assigned human agents.
Questions this episode answers
May 19, 2021.
Five properties (formerly ten).
Your Porter.
Out of 204 reviews: 87% "excellent", 6% "bad", 5% "great".
Chapters
The next PMS in this series is a company that has been in the news a lot recently and I'm very happy to say that I've got to know the team and the founder quite well over the course of the last couple of months, just from being on Clubhouse and being in clubhouse groups with them. I'm talking about Guesty. So Guesty, you may have heard of them, raised a lot, a lot of money, that is a lot of zeros for funding. They are buying up other PMSs, they recently acquired your porter and they are growing and growing and growing and growing. They are definitely one of the world's leading property management softwares. But what I love about them isn't so much the technology, the gear, the kit that they do. They have got such a good community built. You can go to any conference when we can do in person conferences and the guesty table will have so many people around it and that to me is a, is a good sign. People want to come up and say hi. They offer a lot of services. Yes, yes, they are at the premium end of the market but as we've been saying, you get what you pay for. In fact, when we go onto the pricing section, you can't even see a price on the website. It is very much a bolted on service. They've got so many features. For example, the guest communication feature is one that I absolutely adore and love but it is a premium cost. So this is an actual human that will get assigned to your account. So that means that you can sleep at night knowing full well that when a guest contacts at one o' clock in the morning saying I've lost my keys, then there will be somebody at Guesty who will be able to take it for you. But again, this is a premium service. I would not recommend it if you've just got one property. It's not worth it, it is too expensive. I think Guesty's minimum buy in is five. It used to be 10. I think it's five properties in itself. So again, it just goes to show that they know their target, they know the clients that they want to work with. They do a fantastic job based out of Israel, they have got an annual in Tel Aviv 1. I'm waiting for my invite guesties so please invite me along. But yeah, again another fantastic service used by so many people. All you've got to do is go and do a super quick search on Google. Is Guesty worth it? They've got the trustpilot reviews right here and again you've got the cap Error as well. So if I go on to TrustPilot. Out of 204 reviews, 87% saying excellent, only 6% saying bad, 5% great and then a couple of average unpause but majority is saying excellent which is, which is always, always a good sign. Which is always a good sign. And again if we look at the, the recent one that was put in, take all the trophies. Guesties, you guys are amazing. So I, I have been very fortunate to be able to look behind the scenes in Guesty. A lot of our clients at Boostly use it and we are developing an API that will connect directly into the Guesty engine through Bright Properties in Germany. So very excited for that. Again, Boostly websites and I know guests who do a direct booking site but again it is a very restricted CMS. It is not WordPress so you don't get the benefits that you do have a WordPress website, I. E. Extended SEO, more features, more capabilities. But we are bringing that website solution to Guesty to help and again hopefully we'll be able to work out some form of relationship with Guesty where we can become their recommended website provider. Which would be amazing because again they got such fantastic services and a great team there. Their customer service team is fantastic. And again I always judge a company by when you go to these big events and expose it's the people around the table, how many people are coming up and saying hi and really excited to see them. So again, guesty guesty.com go and check it out. I would recommend them definitely if you're north of 2020 properties, I would say 1520 properties plus that's where you get your return of investment and that's where you'll be able to not have to worry about hiring your own staff. I mean you can do but when you think about guest relations, guest communications, if you've done this for a couple of seasons now, you'll know exactly what I mean by having that 24, 7 support. And as well if, if your person is ill or out of action, they will just put somebody into the place. So again you don't have to worry about that side of things that when it comes to hiring and firing and all those stressful parts of when you grow in your team. So guested Outcome, do go check it out. Please tell you that Boostie sent you. There's no referral link on that one but again I'm trying to get an invite to their annual event. So just tell them Boostly and hopefully one day they'll reach out. My name is Mark Simpson and I give hosts just like you to tools, the tactics, training and confidence. I really hope you've enjoyed this little mini series of property management software recommendations. I will come back and I will do some more in the future if you want me to. I live off your feedback. Tell me if this has been helpful. If you would like me to do more about these and just me at Boostleyuk or you can do markaboosie.co.uk, let me know. And if you are one of the PMS providers that I have spoken about and you are either upset or happy with what I've said about you, get in contact. I always love chatting to you guys. So Markus.co.uk. i'll be back tomorrow with another podcast episode. I've got some exciting news coming up so I'm looking forward to sharing you all, sharing this all with you. So please do and come and circle back to that when I've got something exciting to say. Be in contact on the socials, be in contact@booster.co.uk and while you're at it, go and check out B O O s t l y.org o r g Little teaser. All right everybody, take care. As always, be proactive, do not be reactive. Let's go and get some more diary booking, shall we?
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