Smartbnb is no more
3 Nov 2021 · 4 min
Smartbnb has rebranded to Hospitable, a messaging automation tool for short-term rentals that now works with Booking.com and Vrbo alongside Airbnb. It handles automated guest inquiries, pre-arrival questions, and multi-platform messaging, starting around €20 per month with a 14-day free trial.
Chapters
Okay, one and all, I have some industry news for you. Now. Smart BNB has been for many years a fantastic messaging resource for hosts all over the world. It was known as just being the Airbnb messaging system. But as you can see here, it has grown and expanded than just Airbnb. It now integrates with Booking.com and Vrbo and because of this they have now changed their name. So they used to be Smart bnb, they are now hospitable. Hospitable hospital. Took me a while to get my, my vocab sorted on that one. But let me just give you a super quick rundown. Like I say, it's a, it's a company that I've been aware of for a long, long time. I've used it, clients have used it, recommended it, loved it and I think that it's one that everybody should be paying attention to too. Now they are looking to expand. They rightly or wrongly get confused with a channel manager. They are not a channel manager. They are a smart tool that will help message automate messages, your guests and it, it goes a lot more in depth than I say a hostfully or host away or what. Free to book do has got some really sophisticated keywords set up. And now what I love about this tool is, is that when done right and when done correctly it will save hours, hours in your day because it, it helps with a lots of different ways. So number one it helps with the inquiry stage which is, which is really cool. So on an inquiry stage say it's one o' clock in the morning, somebody sends you a message. If you don't respond it will kick in for you which is great. But it also helps from the post booking pre arrival stage with quite a questions and answers, et cetera. And what I love now is because it's no longer just on Airbnb, it's in booking.com and VRBO is it can help you on multi platforms. This is one of the reasons why it gets confused with a channel manager is because with the icals and the APIs it can link everything together. And so people do use it as a, as a channel manager or light or a PMS light. Now one thing that I, I am very intrigued and from a personal point of view from, from obviously from what we do at Boostly with website design is that I know that they do have a website, a mini website design service on the way which is going to be very exciting and you can find out more by going to hospital.com by the way hospitable.com like I said, you can do a 14 day free trial. This isn't a sponsored podcast, this isn't an affiliate link or anything like that. It's just I really do love this. I love the team behind it. I think they're going places and I'm really excited that we're going to have a couple of our web website clients with the API. And what we're going to be hopefully be able to do with the API is, is really sink into it and offer a really cool service moving, moving forward. So if you haven't already, do go check out hospital again. If you're fed up of always messaging your guests, of having to be feel like you're on all the time, or if you feel like you're spending a lot of money having to outsource this, then this could be a very, very, very cost effective tool. As you can see here, it starts at €20amonth, £20amonth, whatever you want to call it. And it scales up there the more properties that you have. So if you've got five properties, £44amonth. If you get into the, you know, big boy levels of 10 properties, let's go to. And plus, it's a fantastic return of investment in my opinion. So hospitable.com do go check it out. Those of you that do use it, please leave your feedback below. I would love to know more about how you're using it, why you use it and why you recommend it to others. So better news, Smart BNB is now hospitable. I'll be back tomorrow with another podcast. In the meantime, stay proactive, don't be reactive. Let's go get some direct bookings.
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