The Secret to Boosting Business in Hospitality: Knowing Your Guests

Hi and welcome to the Boostly Podcast. This is the podcast that gives hosts all over the world the tools, the tactics, the trainings, most importantly, the confidence to go out there and get more direct bookings. My name is Liam Carolan, I'm Mike Simpson's co host and this is the mini series on the Boostly podcast which goes behind a successful business which you need to know about as a short term let host and hospitality owner. So, so today we are joined by a very special guest. We've actually got Hannah Oden.

If I pronounce that correctly, it's Odin, but it's fine.

I, I, I always, I should check before we go live, but yeah, all the way from Super Hog. She is based in the UK and Super Hog is this amazing company which we're going to find out about today. Which Boostly, as you know, is all about direct bookings and part of people's worry when it comes down to direct bookings is how do we know who our guest is and if we can trust them ultimately, are they going to be a good guest. So today's episode is all about how Super Hog as a service can help you know your guest. And Hannah's going to be fielding the question. She is the real regional manager and in sales from Super Hog and she's also awesome. She's always a ray of positivity. I've spoken to her many times. No worries. I've spoken to her many times in the past, both for my own business, but also on behalf of Boost Lee. So welcome along. Hannah, thanks for being here.

Thank you for inviting me on. It's a pleasure.

Cool, cool. So let's get started. If you wouldn't mind introducing yourself, obviously your role within the company and really what, what Super Hog does. I know I've given you a bit of a lead up there, but you.

Have, you've told them everything that they need to know. Yeah. So I'm in part of the sales team at Superhog and I guess my job is to entice property managers to buy our service in a nutshell. But obviously I do things like I'm doing today, so I'm quite well rooted in the industry and like to do webinars and I'm at the conferences and stuff like that. So. Yeah, and yeah, I've been at Super Hog since, since it started. So Super Hog's been around for like four years. So yeah, I've been one of the, I like to call myself one of the OGs, which is some sort of Gen Z language or something. Isn't it an OG person is what I would say. So yeah, I've been, I've been there for, for the full duration of seeing Super Hog go from like, you know, the idea to, to what it is now. So, yeah, it's been very enjoyable so far.

That's cool, that's cool. And before we talk more about what Super Hog does, what, what is your history? What did you do, I guess before you got into guest verification and the hospitality industry?

Yeah, so I have worked in insurance. So in the insurance industry everyone goes boring for her. Since I was 17. I won't tell you how old I am now, but it was a long time ago. And yeah, I just, I went to college for a bit but I was like, I always wanted to work, I always just wanted to make money. So I joined an insurance company and I work my way up to being a manager there and then I just decided that I wanted to take the leap out of there and do something different. And the opportunity with. Well, it's Guardhog Technologies is the company in the uk and then we've got Super Hog as well. So it was kind of like a leap because it was local to me down the road. So we've got an office around by where I live. But it was a startup company as many are in this industry and it was a bit daunting. I was a bit like, shall I shantai join? But I'm really glad that I did. And to me what we do isn't insurance, it's, you know, solutions for, for the industry and it's a completely different industry compared to insurance. Like, like I say, it's not boring. So that's what I've done basically before. This is just remained in insurance and that is it.

That's cool though, because the thing is. Whereabouts are you based in the uk?

So I'm about an hour from London, so I'm in the south.

Cool.

Yeah, I do like it.

What I love about Super Hog in general, or Guard Hog, is that it has started off as a relatively small, you know, sort of problem solving thing which has allowed hosts now all over. Am I right? In, in the belief that you guys are everywhere now? You're all, we're global.

Yeah, we're global. We, we've got a lot of traction in the US in the last 12 months, so we're doing exceptionally well there. But everywhere. We are everywhere.

That's cool. And this is the great thing about hospitality in general is that there's not just the hospitality side, there's so many different new pieces of tech problems being solved and they serve a global market, which is exactly what super does. So, and we should briefly mention we were talking about family just before we came on here. I've got a little boy. Your family is all still there. You can now work from home. Is that.

Yeah. So this is why you can see everything here. I have an office, I'll say that, at home. And yeah, I work half and half the week here and then and half the week in the office. But to be fair, my team, so the sales team are not in the office down the road, they are in Barcelona, the us, Australia. So that's why I do kind of half the week at home because, you know, I just really go into the office to, you know, get out of my four walls, really, and just see a few other people. But yeah, it's really, it's really great. I can work from home and I can do, you know, speak to clients via Zoom. I mean, I'm so used to doing this type of call because I'm using Zoom every day.

We've done it plenty of times, haven't we? And the thing is, you then get to spend time with your family and like we said, it's half term and stuff like that, which is cool. So, yeah, let's dive into, into Super Hog. So what problem does it solve and why?

Lots, I say. So Super Hog prevents bad guests essentially from staying your properties in all shapes or forms. And I had this conversation with property managers, like every time that I'm on a call that, you know, your perception of a bad guest could be anything. It could be a criminal, it could be someone that trashes the place. It could be someone that stays but does a chargeback. There's like so many different reasons why you would say that someone's a bad guess. In fact, we actually had this, like chucked around the office the other day, like, what's everyone's interpretation? Everyone was like worried they were going to say, like, you know, you know, give a bad answer. But I don't think there is like one answer for a bad guest. It could be multiple different things. So we do that by validating who the guest is in order to prevent damage happening or financial loss happening down that end. So that's kind of like our bread and butter. It's always about prevention. We then also provide a deposit management solution which includes a way that we can monetize damage protection for property managers. So we can actually make you money and provide that pot for damage in case you need it, which obviously is something that a lot of property managers come to us for is deposit management. They don't want to do it anymore. They don't want to have to pay the fees to the, to the bank and all that kind of thing. So we take that off of the property manager as well and provide that. And then the most important thing, which I actually think is the most important thing, but I don't think everyone thinks it is, is the big stuff. So what happens when something really does go wrong in your property? Like, I don't know, a fire and the guest causes a fire and, like, what have you got in place for that? So we have protection in place for. For the big stuff, I like to call it. So, yeah, that's it.

In summary, if you're struggling on how to get direct bookings and overwhelmed on where to start, then I recommend you go and book in a call with Boost Lee and our team right now. We can walk you through exactly what we're offering, how we can help you and give you a portfolio of websites that we have worked with that are matching not only your niche, but could be in your location as well. Boostly has helped over 2000 hospitality businesses all over the world increase their direct bookings. And if you are interested, then all you need to do is go to Boostly. B O O s t l y.co.uk call and booking an appointment with one of our sales team.

And they do say prevention is the best cure, don't they? So it's something which we talk about a lot here at Boostly when we're talking about direct book and websites.

Yeah.

The number one question I get is, well, obviously Airbnb do host, cover. What? Do what? What happens if I get a direct book and then you go, you know, let's be honest, the you're getting all that extra income you're getting, the higher, you know, there's no booking fees and you can charge your guests the difference and, you know, sort of make some extra profit, but then also responsibility then falls to the host in question. But there's lots of tools, there's lots of ways that you can verify the guest. And the cool thing is that there's. There's companies like Super Hog, which can, can do that for you. You don't even need to have to worry about how you're going to do it. You could just come straight to Super Hog and have that done for you. So we covered what regions, obviously it covers. So literally any host and most of the people listening to this are going to be in hospitality or some sort of post somewhere in the world, they might be thinking, well, I like the idea of direct bookings, but how do I. How do I prevent these problems? And I liked what you said there about what is, what is a bad guest, because some hosts tend to consider there's a bit of washing up left.

That could be a bad guest.

But what we're really talking about here is the people who are out to cause a real problem within the property, isn't it? Is people who are smoking, trashing, having parties, all of, all of that side of things, which, which is really, you know, what it covers. So, yes, let's go with how does it work? So if I'm a host.

Yeah.

What is the process for? How do I stop that guest from. From causing problems?

So, yeah, so what we implement is a way of verifying the guest. We do that through communication. So we have to, we have to get the guests to do something once they've booked. So essentially what would happen is the guest would book. We would then follow up in some shape or form with a verification link. The guests would know that this is coming to them before, so you would communicate to them properly beforehand because obviously you get pushback otherwise. So we communicate with the guests, get them to verify. We can do that through a manual integration, link their PMS or we have a direct API that some people will build to. And then what happens is the guests would then be going through that verification. They would provide their email, telephone number, address, their id. And then once they're verified or we look at the verification, obviously if they're verified, we give them the green light. If they're not verified, we give you the red light. I was gonna. Don't know why I thought about the brown light. And I don't know what was thinking.

Maybe it could be a brown light. Depends, you know, like how, how much of a situation it is.

I don't know what. Yeah, I don't know what my brain was thinking then, but yeah, so essentially we're giving the green light or the, the red light if the guest is verified or not. And that's us saying, great, we think they're okay. We think you should be confident hosting that guest in that process. We can also, as I said earlier, do deposit management, so we can add in a step for the guest to complete, which would include either a deposit, paying a deposit, or a damage waiver fee. And the guest would come to the end of their journey. And then we would tell the host that the guest is verified or not on that basis, the host then has. I mean, what we provide is a toolkit, really. So we are not here saying, like, don't, you know, cancel your bookings. That's not what we're there to do. But we are there as risk management to say we're not sure who this person is. You may want to think twice about hosting them. But, yeah, the process works, that we send communications to the guests through various different ways of integrating once they've booked and then once they've completed that, we let the host know and that's done before check in. So the other way, there's other things we obviously do in that process, like a guest is verified, we are providing protection for that as well, and then the guest still goes on and causes damage. So we have a resolutions portal in the host's account that they can then obviously add in the claim and everything, and we will pay out on that basis. So that's kind of it in a nutshell. It's really, really simple. It's really, really simple. There's no, like, huge amounts of integration that's needed.

Basically, what, what I like there is that you're providing all the information for hosts to be able to make their own decision. Like you say you're not getting involved in going, cancel this. You know, this needs to happen.

Yep.

It's ultimately like having an ace in the hole for a host where everyone knows through Airbnb, you get kind of the past reviews. But I allow people to book who have got no reviews. You know, I allow people who have just joined the, the platform. I don't know anything about them. So if I was to use, you know, know, your guest from Super Hog, I'd actually be able to find out, you know, have they just created an email address, have they just bought a burner phone and that side of things. How, how, you know, what is the history of, of, of all that? And that's the cool thing. I, I think there's a couple of things worth mentioning here. First of all, when we talk to guests, so when we talk to hosts, a lot of the time when they're talking about direct bookings, the first question I always have when they're worried about if a guest is going to cause damage through direct booking is I go, how many times has it happened so far? What, what, what claims have you done? Talk me through the last 12 months. And it's, it's. Usually it's either zero or a handful, but this is the cool thing that, you know, even just one or two could be quite Costly. So just having this tool.

Yeah.

And all that information at hand just allows you to make a little bit extra. You've got a little bit more due diligence as to whether or not that guest is going to look after your place.

Yeah.

Then having that option, it's almost like a triple layer of protection because you've got the, the verification, you've got the, the insurance, you know, sort of waiver that side, you can take a deposit or that side of things. And then also you've got. If there is a problem, well then there's a resolution. So it is a really good, a good system. Certainly we here recommend at Boostly.

Yeah. I mean I, I like to call it the complete solution. People often ask us, like, who do you compare to like. And it's actually a really difficult question to answer because there are similar services out there in regards to the verification process, but they do it completely different than we do. There's obviously insurance providers out there, but they're only based in certain countries. So we have everything together in one toolkit. And that would be, I think what that is, our USP in my eyes is that everything is in one place and everything is, is everything that we created is a thought from, you know, a property manager. Like originally we didn't have deposits and damage waivers. We had just, you know, a guarantee in place. And everything's evolved because of us talking to, you know, to property managers and being in the industry even to one extent that recently and this is what kind of business we are if you work with us, we actually added in an extra verification tool mainly for the US market. So we were asked about a certain check on the sex offenders register in the US Mainly because it was, it's now become a state law for Arizona and nobody else, as far as we know, is doing it anywhere. Like not even the big OTAs. And we done it. So we've created it, we've implemented it within a very short period of time. So obviously we're getting a lot of people from Arizona contact us because they have to put their guests through this check as part of the state law. So that's the kind of thing that we will do as a company and how we're different from others is doing stuff like that within a quick thought process and getting it done. So that's how I like to say that we're differentiating between the rest of the, the rest of the services out there.

That is. You make a really good point. There's so, so many times when we do these podcasts we're talking about what the latest regulations are, and they're different across every, you know, country, continent, state, town. You know, like, there's so many different regulations out there. And as you say with Arizona, with this new regulation, well, you're able to actually help with that. And I think this is something that we're going to see more broadly across hospitality about the responsibility of hosts, making sure that guests aren't causing problems to neighbors, to, you know, antisocial behavior and all of that stuff. Well, this is, this is that triple check, as you say, is, is what can help with it. I think it's a really good initiative. One thing you mentioned, and one thing I want to pick up on, as I know there's going to be hosts out there wanting me to ask the question is, how does this work for guests? Is this, is this something which puts off guests from booking in general? How would you answer that?

So, I mean, it's difficult actually to answer in regards to, like, whether guests get put off because we don't see that kind of side of it as a, as providing the service. You know, the property managers see that, but we've never had any feedback from property managers to say, my guests, you know, my occupancy is down considerably because, because I've implemented super hog. If anything, it's obviously staying the same or getting better for them. But in terms of the guest process, it's very simple. And it's, I always say the same thing. It's always about communicating with them first, as long as the guest knows what they're meant to do before they've even booked. So we provide all of this. We provide all the wording and stuff. You know, we wouldn't just allow you to just go off and just make it and, you know, make it all up and stick it in your listing and hope for the best. We, you know, have wording that we specifically say, put this in, in your listings on the OTAs or on your website to tell guests what exactly what's expected of them if they book with you, because the thing is that is going to put off the bad ones. The good ones are going to keep doing it. You know, they're not going to worry about, about having to verify because they are genuine people. They're booking your property for a holiday, you know, spend with their family or whatever. They don't mind providing that information. So as long as you're communicating first, great. And then the process of actually doing it takes a couple of minutes. The only thing I think that you Would we do get the occasional pushback on is, is maybe the ID feature, The giving of email addresses and things is just quite a normal thing for people to do online, like when they register on a website and, and bits like that. But the ID feels like, oh, I'm giving my ID over to someone on the Internet. I mean everything's secure. We have a proper, you know, data protection policy in place and all that kind of stuff. But yeah, they, that's the only thing that we, we may at times get pushback on. And normally the guests would come directly to the host or to us and we would just reassure them and say, look, it's just part of the booking. I mean I gave this scenario yesterday that it is no different than when you had to give your passport over to someone in a hotel.

Like I remember for a day, wouldn't they, they'd keep it.

Yeah, they put it in the safe.

That's crazy.

Yeah, like I remember going to Morocco and having to hand over my passport to put in the safe and they were like, they weren't giving it to me back and I was like, oh my God, like I'm in this country, I don't know anything about, you know, and I was really nervous. Obviously I got it back and it was fine. But like, like we did that and that was natural. It's all we're providing essentially is like a front desk check in process. It's just that it's online and it's only because of the dangers online. Everyone talks about, you know, sharing data and that kind of thing, but that's obviously our responsibility to make sure that we're keeping that data, you know, safe and, and stuff like that, which obviously we do and it's all regulated and stuff. So that's the only kind of thing. But other than that, like we get, you know, the majority of our guests have no problem going through. There's a lot of our accounts that guests are 100% going through. Like there's, there's not, you know, a complete amount of drop off and then people canceling because of it. And the people that do cancel bookings because of it, as in guests are probably the ones that are up to no good. And that's the kind of the whole point and what we're trying to do here.

Exactly. I think that's the two biggest takeaways from that is the ones it puts off you wouldn't want anyway. You know, like we've, you know, if, if we've got guests who aren't happy to hand Over ID then usually it's because they don't want, they don't want their identity to be known for a certain reason.

For a reason, yeah, exactly.

And like you say, hotels have done it for years and you know, it's still a. Here in the UK there is still a law that every short term rental should be taken proof passport, you know that as in it is a thing here so it doesn't get enforced. But ultimately we can always lean back on that. So I've got some questions here Hannah, which is from the Boostly community. I checked this, I said that we were having this conversation today. So these are their questions. What are the biggest mistakes that you see hosts make regarding guest verification and how do they overcome this?

Well, at the moment I get a lot of people just saying that they're just taking IDs like, like you just said, they. A lot of clients that I speak to just say, oh, I'm taking their ID and it's just, you know, I just put it in my email. I mean that's not secure at all.

Their ID doesn't do anything. And I've had this from people where they're just like, yeah, I've got their driving license. Great. What is it? Told you. Well, nothing. Nothing. Yeah. Did you get a picture of them with the driving license? No, I just. Well it could be one that they found, you know, I mean it's just not, it's not necessarily their ID, is it so.

Exactly. It's not foolproof. Like what are you actually doing? And the other thing is, the other thing that people always say is, oh, you know, if I'm a bit, if I think it's a bit of a red flag, I'm not quite happy with them. I'll go and search on socials accounts and on the reviews and I'm like, how long are you taking to do this? Like do you actually have the time to sit there and research all these people and maybe someone that's got, you know, one property and it's, you know, they haven't, they've got another full time job or whatever and they've got the time to do it. Fair enough. You know, like they might have time to do that, but do you really want to be doing that? Would you not rather use a toolkit that's actually, you know, it's hands off, you don't have to do it. It's actually got biometrics in place. So. So like our ID and that, like our email address checks and like real checks, it's not Just like me sat at a desk going, oh, this guest, that email address, I'm not sure about that. Oh, the id. Oh, they look a bit. I don't think that's that person. Like everything is everything. I feel like I always want to laugh when I say that because I can just imagine someone doing that. We're doing like our system is automatic. It's doing real checks on these people's information and reporting back on it. So it's going to save that person time and potentially money and help them scale a bit more. If they want to scale and boost and add to their portfolio, you know it's going to take something away from them. So yeah, so what they're doing I don't think is enough to secure like at the end of the day something bad happening at the other end of it. So why not use something like ours us that's not expensive and is actually going to do real checks.

Quick break from the podcast to let you know that the two boostly books that we brought out, the book Direct Playbook and the book Direct Blueprint, are two of the top rated and the best selling in the hospitality category on Amazon for just two pounds you can grab both of those books right now. The foundations and the structures that you need to put in place is in the blueprint and then for 101 marketing tactics, that is in the Playbook. So go and grab a copy on Amazon now just type in Book Direct Playbook or the book Direct Blueprint and we'll see you on the other side.

The next question I've got is, do hosts get to keep the email address that's collected for marketing purposes?

So they do. And that is, that is. That shows in the account. So the guests do sign to confirm that. So we do have an agreement and they confirm that they've agreed to our terms in that respect. So that's part of their journey that they go through in that verification. Um, so yeah, and that is accessible in their account currently and they can then market to that.

Cool, cool. And there's a second part to that question which is do you super hog then market to the guest your services or any way, shape or form or does that email just get left for. For the host itself?

It does. So we don't currently mark. Mark it to the guest. We don't. We used to have like a guest product but we've kind of wiped that out for a while. So we're focusing on our host product at the moment. So no, currently we don't market to them because we don't, other than the damage waiver which they're obviously already getting that through the journey anyway. There isn't anything else that we're providing the guests currently.

Does super hog Integrate with CRMs like Mailchimp or similar?

Not at the moment, no. So we are creating and this probably will be something that we do do because there's so much in our roadmap. But we are at the moment building something out in our tech to build a report. So you know you can get access to those email addresses and stuff. Stuff a bit better than what we've.

Currently got otherwise at the moment coveted email address. We talk about them so much here at Boostly to market to the guests. So I'm sure that's going to go down a storm once you're able to do that. But like you say, people have got access to them individually anyway, access to them.

It's just, it's not pulling that, you know, like you've said into a CRM currently.

No worries. So do I still need other insurance if I use Super Hog products, for instance? There's ones out there from like proper and safely. There's, there's kind of a lot of insurance based products out there. What else does a host still need, I guess is the question.

Yeah, so it's always advisable for them to have. They're normal. There's so many words I could use here underlying normal buildings and contents insurance for the property. So if it's your home you need to have that obviously and this is for things that aren't caused by guests because that's not what we're covering here. We are only covering risks caused by guests. So if there was a fire in the house, but it was an electrical fire, we aren't covering that if the guest causes a fire because they leave a cigarette. But that's what we're covering. So if you don't have normal buildings and contents insurance then you're not going to be covered for those losses. So we would always say that you should have those. It's not a term of our policies anymore but you know it would be advisable to have that. And that includes people that are doing rent to rent rental arbitrage. Like they would want to make sure that the landlord has some sort of insurance on the building because those risks aren't covered on our policy.

That's cool. That's cool. And to expand on that, I mean me as a host, I can only speak from my own experience here in the uk. I know the landlord's got the building insurance. I do rent to rent or rental arbitrage for America and I still have public liability insurance and legal indemnity insurance for. Yeah, you know, as well. So yes, and, and then we still verify, you know, and, and do that. So it is kind of you're covering everything that the guest could cause, which makes sense.

Yeah.

Which is cool.

Yeah. I mean as a business, so in the UK we do, we do have access to like public liability like you said and professional indemnity. So that's another thing that some of our clients take out with us is through guardhog. So guardhog still do that. But yeah, so we would, if someone asks us, you know, what type of insurance should I have as a host, like we would suggest that you would get some sort of business insurance in place as well. But you know, it's not something that we say you have to have as being part of what we do. But obviously you can only have so many insurances, can't you?

Yeah, absolutely. And I think that answers the question. I can't remember if it's from Terry or somebody in the community but they basically just needed to know, you know, do they still need that building insurance? Well, yeah, you do. This is focusing on the guest and the guest impact of.

Yes.

So yeah, that kind of brings us towards the end and as we come towards the end we like to just do a couple of fun questions. Hannah just to break the text, we can relax and us all of the, all of the questions from the community. So just some fun questions to end. What are you most excited about currently either in business hospitality or in life in general?

Okay, I will give you a life one. I'm currently in the process of looking to buy a short term rental in Spain. So that's me and my partner. That's our dream. We've got, we've got a, a small portfolio of properties in the uk. You'll be shocked to know none of them are short term, they're all long term. But yeah, we're looking to, to get our first one in Spain this year. Fingers crossed. So that's something I'm, I've literally got this massive map but like on my desk of Spain. This is like my visual. Like where, where am I going to buy?

You need to speak to. So there's some members in the Bushley Academy. There's, there's somebody called Nikki. She's awesome. She knows Spain so well. She's. So I'm going to connect you two after this.

Thanks, that's really helpful.

She's very good. She knows where, you know. Well, I guess personal choice, but it's where to buy for the best investments.

Yeah, that'd be great. Thank you.

So what resource do you think that everybody listening should go and check out? Either a book, a movie, a podcast or anything at all.

Does it have to be hospitality related or.

Everybody in life needs to go and check out?

Yeah, I. There's a great book. Do I probably look like a reader? Right There is a great reader. Looks like it's me. It's me. I'm a reader. There's a book called you can change your life by Louise Hay and it is all about our mindset and how we think about things and there's tools in there for like achieving goals and leaving the past behind you. And it's a real good thinking book about how we think. So that is my what I think everyone should buy.

Check out. So how to change your life.

Did you say how to change your life by Louise Hay? Yeah.

I'll give it a download on Audible. Listening to Audible, Driving along to to.

Yeah.

And then it brings us to our always final question. Which is what is your mantra in life or is there a quote or a saying that resonates with you?

I have a Albert Einstein quote which I like. I am into like everything that I think everything's energy in this world is. Everything goes from one thing to another even when we're not here anymore. So my quote is everything is energy and that's all there is to it. Match the frequency. Match the frequency of the reality you want and you cannot help but get that reality. It can be no other way. This is not philosophy, this is physics. Everyone likes that.

And I've not heard that. I mean I get to hear a lot of different sort of sayings and some come up time and time again. But yeah, I like that. That's really cool. And yeah, based in science as well.

Which is, yeah, it's all about positive mindset. So you know, if you're positive, you're going to. Positive things are going to happen and that's just like normal. Everyone knows or everyone has heard of that. Right. But it's to do with your vibration, your high vibrations and low vibrations. So that's why it's saying like the match the frequency of your reality you want. So it's interesting.

Yeah, it's one to one to think about as well. I, I've got, I'm in a room at the moment and I've got quotes surrounded like I can't because Fixed. But I've got quotes around it, so that might make the wall, Hannah, so thank you for that.

Yeah, Albert Einstein, he's got loads of good quotes. You should Google him now.

So that brings us towards the point where we throw the floor open to you, Hannah. How can everyone come and get in touch and find out more about Super Hog? And obviously we haven't talked about the costs and stuff like that because all that stuff can change over time. But the best place to go and find out more about Super Hog is where.

So we have our website, which is. I should know the. We've just changed the website, which is why I'm going. It's knowyourguest.super hog.com and you can also email the sales team, which is just salesuperhog.com. i don't like to be selfish and just give you all my email address because I have. I'm part of an amazing sales team and you know, the listeners here might be based in Spain or somewhere else, so we've got people dotted around that will obviously be better for everyone to sort of talk to. So, yeah, that email address and that website.

Cool, cool. We'll add it to the show notes as well. So that is know your guest.Super Hog.com. yeah, you can go and check that out now and you know, book a. Book a demonstration call.

Demonstration. That way.

Yeah, yeah, that's cool. So thank you so much for answering all of our questions today. Hannah. That has been fantastic to have you on. It's always a pleasure to speak.

Thank you.

Was there any questions I missed or any final shares before we bring it to a close?

No, I think you covered everything. It's really enjoyable to speak speak with you today. Thank you.

Thank you, Hannah. And thank you too. If you're listening on the Boostly podcast or watching on YouTube, we know there's a lot of places you can put your attention and we thank you for spending that with Bruce Lee. We hope this has been useful for you Book and direct journey. And I hope you can now go out there and have some more confidence to get those direct bookings. Thanks for listening.