What is Guestflow

I've got a very special treat for you today on the Boosted podcast. I interviewed Graham Lindley from Guest Flow. G U E S T F L O W dot CU Go and check it out. They are revolutionizing workflow systems for hospitality owners, busy hospitality owners. It's fantastic. This interview will explain a whole lot more about it. Go and check out guestflow Co book in a little call, see how it can help you. Very, very low cost and it will help the communications within whole team and it will expand and improve your guest experience 100%. This is not a sponsored ad or anything like that. As always, I like to bring you the tools, the tactics and training. This is definitely a tools I want to put in front of you. Do go check it out. The full interview is coming up and I'll be back tomorrow with another Boostly podcast. But right now let me hand over to Mr. Graham Lindley of Guest Flow. So for a very like your elevator pitch.

So.

So you're at a conference, for example, and you're chatting to a host and you've got literally 30 seconds to explain what Guest Flow is in the most simplistic style. How do you describe it?

It's a companion app that plugs into your channel manager to ultimately enable service providers to perform their tasks in the highest priority order. Which means you can spend much less time as a business owner managing guests. You get to focus on the big picture and you just know that everything is being done, nothing's being missed and there's nothing, there's no overlap at work.

So the, the channel managers I can see from the website that you link into. Toki Bez 24Guesty smooth. Is there any more in the pipeline or those. The main ones for now, there's a.

Few we're looking at. To be honest with you, right now we've got a very tight inspiration to take and you know, that's it's working very well. Those guys, the others, we're collecting data, to be honest with you, 80% of our reach so far have said, you know, that's the one that they're looking at. But we are open to working with, you know, lots of partners because what we do is we solve a different problem. We're bringing, we're enabling service providers. Ultimately it's a platform for service providers and that might be your team of bas that you want to build or it might be your housekeepers. And of course the two need to interact really nicely together and they both essentially need the same set of data to perform their tasks. They Just need it presented in different ways. That's what we're enabling, you know, and it means that as much as possible can be automated. But when you do need to do something like someone sent in an ID and you need to actually check it and you need to know that on this particular property there's a minimum age of 25, for example, and there's the postcode of that. You don't want anyone who's a local resident without it being escalated to management. That's a manual task. You need a VA to do that. But of course if that guest is checking in and then not arriving for three days and now you've got another last minute booking and the payments just bounced, you want to make sure that the VA is focusing on the payment. That's the highest priority task right now. And if that's been, if you've got multiple staff, got a couple of staff, because you've got quite a few units, you need to know that one's working on that and the other is working on the next highest part of the item, you know.

So by now you will know that. Hostfully is the proud exclusive sponsor of this award winning podcast and I've told you about their great software solutions but one thing that has really impressed me is of their customer satisfaction survey. So I was did a little digging around and I could see that the Overall popularity is 90 to 94% which is very good, which is very high for a software platform out there today. So if you're a host and you need a little bit of help and guidance getting onboarded and running your short term rental business and you want to go to an award winning platform, go check out hostfully.com h o s t f u l l y.com make sure that you tell them that Boostly sent you and massive thank you from me to all of the team for being such an amazing sponsor of the Boostly podcast. Let's get back on with the show, eh?

It's about, yeah, it's ultimately it's about guest experience. You want five star service and you want to be able to deliver that in the easiest way possible. And so that's the, that's the problem we're trying to solve.

So who would be the ideal host to test or trial guest flow? Like what stage of the journey, how many staff? Like what, what would you say is like the ideal, like your ideal person to come to you and say, graham, I want to give this a go.

Well, I know it's worked in our own business, you know, over 100 units and it worked incredibly well. Our business wouldn't work without it. It just wouldn't. And so, however, we've got clients with five units and it's just enabled them to completely step away and focus on growth. I think ultimately what it helps solve is the commercial balance issue that a lot of businesses have. And you have it at multiple points throughout your growth. I think actually going from three to four units is as difficult as going from 20 units to your next point of growth leading up to 25, 30 units. It's how many staff do you need to enable you to get the volume of work done to the right standard without overwhelm and without over capacity of staff? And that's not an easy problem to solve. And I think by having a tool that really enables a lot more efficiency with your staff and just clarity, just you want to get everything into rhythm. You want it in flow states. You know, flow state is every. Everything's just flowing through. It's not chaotic. It's about being as proactive as possible. You don't want to be reactive in your business. Right? Yeah. So that's. Ultimately, we want a tool that enables that to happen with all your service providers. And that's really the dream of Guest Flow is we're going to be building in more and more cool features.