The Bookkeeping Practice BluePrint

Okay, so I think I'm about ready to bring in our special guest for today's session. Her name is Jeannie Savage. She's an amazing bookkeeper. She's the founder of Cloud 9 Strategic, where she delivers strategic bookkeeping and helping business owners build the life they want. We're going to find out how she does that. And she built up a lifestyle business within five years. It's an incredible story. I believe she was Bookkeeper of the Year by Women in Finance. She's an author, so certified trainer and host of the Strategic Bookkeeper podcast. And she's also the creator of the seven Step method to help bookkeepers build thriving firms. So we've got a lot of stuff to cover and so I'm going to bring Jeanne in if she's. Hi there, Jeannie, are you there?

Hello? I am here.

Awesome. Great to see you. And how you doing? I know it's crazy early right now.

For you, isn't is it's 1am okay? Yes, it is. And I'm not really a night out, but I'm really excited to be. I'm excited about everybody who's watching and the impact from today. I'm really excited about answering questions and giving everyone some things to take away so they can continue on this journey. So thank you for having me on.

Yeah, amazing. I can't wait to get into this and I think so we can have some context so we know a bit about your background. It would be great to know what it is that inspired you to. To create your own practice. Tell us about yourself, tell us about your journey in the profession and talk a bit about who is the strategic bookkeeper.

Yes, absolutely. So 15 years ago I had young stepchildren and a baby on the way. And like so many women, I think I'd done been involved in heavy duty business operations previously, which is all in my first book. I talk about this and I decided bookkeeping is something that all businesses need 15 years ago, so different. Right. And I thought I can do that flexibly around baby. So I chose to get started in my bookkeeping practice, really to build a business for the rewards of income and for time. So my 15 year journey. Yes, for five years in, I actually met you and it was at that five year mark I got a lot right, but I hadn't got products and pricing right. And I was being quite stubborn. And then I met you, I heard you speak and in the space of 48 hours, I fixed that and I doubled my net profits over that following year. So that was kind of Year five to year six. And it was at that point, so I have a beautiful special needs child. But it was, he is, he was hard. And so my marriage was breaking down and I was going through a really rough time. So getting that, having that happen, actually building a practice that gave me not only the income but lots of time off. So once I scaled and suddenly I could pull back from the business, take all that time off, I could get myself well. My marriage failed. But a desire was kind of like in the pit of my stomach and I decided that I wanted to take everything that I had built, that I had learned and to help others. So that started that dream. And then 13 years in, I shared my secrets to success in a tell all book, my first book. I've got two books now as I became the strategic bookkeeper. So I've been doing that for about two and a half years. And I also have a high touch program for bookkeepers as well.

Wow.

There's lots of things we can talk about. The thing that got me from your story, and you'll probably get into it later, but if not, I'm curious is you said that and I think you said it's when you discovered me, so thank you for that. But you doubled your profits in a short space of time. What was the key to that? How did you do that?

Yeah, it was interesting. So at the time I was pricing by the hour, right. And so I really. And because I got a lot of other things right, so I was charging appropriately, but hourly. And I think that was a recipe for not only a broken business model, but actually not great client satisfaction, which I did not understand. And I could not see that until I got through. So I went home rough and ready, packaged it all up. I don't tend to ask my clients so many questions as I do give kind of right. Prescriptions. So I said, here's what's happening in the practice. I'm going to give you all one fixed price bill. That's how I presented it to them, really. Value billing. And then I began to understand more putting value into your products. So just by fixed pricing now naturally as a bookkeeper, you're going to get more efficient, right? Technology, your own skills, your standard operating procedures. We should be always, every single day getting more efficient. So I got more efficient. And over the space of that year, you know, some new clients came in. But honestly, without a lot of focused on revenue, naturally my net profits just, we got more efficient. My net profits doubled. I was shocked. I was embarrassed at the end of that Year I was like, I left it that long and then. But what was amazing to me is my client satisfaction 10x. The clients were thrilled. And that has continued. So getting rid of that bill shock and stacking the value of those products, which I continue to learn about today, you know, I think we're always getting better at that. My clients teach me that we're always learning from each other is amazing to me. Wow.

And so one of the things I talk a lot about on my sessions, I know people listening know I talk about this, is that there's two types of people. There's the note takers that come along to events and take notes, but it's only the action takers that go away and actually do something. It sounds like you are an action taker along with some of the people listening here, like Jessica Fox, who's amazing as well. Remind me, so I think I know the answer to this, but you said you met me a few years back. Was it in Australia? I think it was, but it was.

At the Intuit or QuickBooks Online. We had that because I was a table coach and you were the main speaker back in 2015. Yeah. So. And you said one crazy thing.

Just one.

Yeah. Really? I'm a very direct communicator. And you communicated very directly that you should be value pricing, fixed pricing and. Yeah, that's what I needed to hear.

Yeah. Which city was that in?

Remind me.

Briefing.

Okay. There's my. Just before I flew back. Back home. Yes, I, I remember that. That was my one trip to Australia in 2015 to do a road show for, for Intuit. And I spent all my time there just jet lagged. I was in a terrible state. I don't know if it came across on stage or not, but I remember the Intuit team said to me beforehand, have you got any needs? I said, yes. Before I go on stage, I want you to give me a great big can of Red Bull. And I think that's what got me through the sessions.

Yeah, I didn't notice it at all.

No.

Anyway, enough about me. Let's. I know you talk. There are loads of things we can talk about. You have this bookkeeping practice blueprint which sounds absolutely amazing. So tell me, what is the bookkeeping practice blueprint and.

How do people follow it? Yeah.

Use it to improve. Right. Because that's what it's all about. Especially as a trainer and assessor. I want everyone to walk away today knowing what to do next. So the bookkeeping practice blueprint is something I developed. So I was working with My clients a couple of years ago and I thought it's going to be really great if I make visual what they need to learn, build, implement. Very important three things, right? Learn, build, implement to build a thriving practice rather than a busy practice. Because for everyone watching, I want you to think about which bookkeeper you are. You're either a startup, no clients you've just started, or you're planning to start. The second one is you're growing. So I've got some clients but my books aren't full. Full, I'm growing. The third one which I would like us all to avoid but 90% of us tend to end there being end up. There have been. Every one of these archetypes is booked but broken. If you are watching, if you are listening and you can relate to feeling booked up but broken, overworked, underpaid, that's that third stage and then the final stage is scaling. Now the book of Impacts Blueprint is like a one page mind map that helps you to build a thriving, not busy practice. And how you can use it is. So I have a second book, the book of Infractious Blueprint. So if you grab both my books as ideal, they're also audio books on Spotify, but a resources page you can grab all of this then I recommend that you print it out on the left hand side. You're going to see all the things that you should diagnose. Look at your practice. Do I have these dialed in? Because you shouldn't even answer the door to a prospect until they're dialed in. So as you can imagine, products and pricing is there and then the whole mind map represents what you need to have in place. So learn, build, implement to build a pipeline of pre sold clients so you can onboard without price as a priority and then tie it all together with standard operating procedures. So it's a visual mind map, it is a book. And then we also have the bookkeeping practice Blueprint Summit coming up as well behind it.

Yeah, and that's going to be amazing. I think I'm speaking at it.

Yes, you are.

It is that one. Yes. Okay, so yeah, let's talk about that then because. Because I will be there. What? What is it? What is the summit? What's the format of it and what can people expect from it?

Yeah, the summit's amazing. So the summit organizer is watching. We have a full time summit organize. So we're going to bring you 15 plus speakers including Mark and I over three days of incredible content. The theme is Practice Management Mastery. So that is Practice management mastery around the front end, win the work of your business and the back end, practice administration. Business administration, do the work. So 15 speakers to give us actionable strategies in our bookkeeping practice over three days. And I think we are on about the 26th, 27th, 28th of August, but you can register@the bookkeeping practiceblueprint.com.

And I think Sarah's going to probably put that link somewhere either in the comments or in the description later it'll appear, it'll appear that link. So check that out. And so what a. Give me, give me an idea of. You said you've got I think 15 different speakers. I know what I'm talking about. But just roughly what are some of the different topics that people will discover from that summit?

Yes. So I'm running, I'm personally doing three demis across most of that. I'm personally doing three myself. So for example, I'm doing how to start and grow a bookkeeping practice. I am doing the busy bookkeeper reset and then how to go from good to great. So you can expect those ones in there. So for each stage of business, exactly where your focus should be, which is absolutely game changing. And then we've got you speaking and then we will have 20 minute spots on a range of topics to help bookkeepers either win, work or handle their backend. So for example, at our last summit in August we had speakers on LinkedIn. We had a great speaker on change management. We will have things helping you with advisory and everything across your whole practice.

Awesome. And I think I'm speaking about AI probably how to automate things with AI prompts, which I know a lot of people watching this today know. I talk about that a lot. It's just my favorite topic right now. Now I know that from researching your stuff, you talk a lot about bookkeepers and strategic bookkeepers.

And so.

Talking about the differences, what do you mean by a bookkeeper versus strategic bookkeeper? And how would somebody who feels they are very much in the bookkeeper camp, how would they make that shift to be a strategic bookkeeper?

Yes. Okay. And I go into this in my first book and I do encourage everyone to grab that. So quite simply from my point of view, a bookkeeper prepares numbers, right? So it prepares beautiful up to date accurate numbers. A strategic bookkeeper investigates those numbers. So that for me is the simplest definition of the difference. And I really think the future of bookkeeping is strategic bookkeeping. Because when we go from preparing those beautiful up to date accurate numbers, which is bookkeeping and I think that is pillar one for success. Right. You can't see how your business is performing without that. But to go that step further and actually investigate those numbers strategically, that's where we get the results and the impact and that is what's valuable.

Absolutely agree. So when we think about strategic bookkeepers, when we think about advisory going to the next level, adding more value, what advice would you give to people who are moving towards, want to move towards that? More advisory, more strategic approach?

Yeah. Okay, so I would say that. So in my first book I have a chapter called Succession that means what's next on the menu? So when we as bookkeepers, so we're engaging with our clients, I have a little flowchart here and I call it the three stages of conversion. So I want you to think about when you first meet someone. Oftentimes what they need is a file health check. Then they generally need some kind of catch up notification. And after they are up to date and accurate, then we're ready to bring them into being. I'd call it like a membership client. Right. So we're going to give them a monthly service, keep them up to date and it is at that stage that we should be selling through that level one advisory. And I'll give you an example. So one of my clients, Linda, and she recently featured on our podcast. So she was a startup about a bit over a year ago now over the space of about a year she's built $200,000 worth of revenue. But almost every single client and startup, she was nervous, she was brain, she was all those things and had to work really, really hard to build from scratch. But almost every single one of her clients bought Advisory from the get go once she had got past that initial kind of project work. So Mark, you taught me to offer up three options when we're converting. And so when we get to that, what I call three stage conversion, and I go into all of this in the book is we like to say, okay, well the kind of bare ass minimum that you need is that bookkeeping, compliance. And then maybe the better package is to take up a quarterly investigate the numbers. And the best package might be that monthly investigate the numbers. And then just to use that story as an example, what we find with Advisory is that is a very easy sell. Right. So those new clients, that makes sense. And then once we do that and we start investigating those numbers, the rest of the advisory work comes because you're investigating the numbers. Right. So that leads to what do you need in your business? Maybe you need to recruit staff well, if that's in your wheelhouse, you can sell a recruitment package as an advisory line, which we do as well. So for anyone wondering how to get started with advisory, I would say I give you so much in my first book and it's targeted for bookkeepers. And then I would say use that. Exactly what I've said here. But the three packages methodology where you can offer them that advisory from the get go.

Great advice. And one of the questions I get from people when I talk about advisory is people say, well, what do we mean by advisory? So what's your definition? If you give a definition, how would you define it? Because I know bookkeepers sometimes particularly struggle with the concept of what it is.

Yeah, I remember sitting in a room and everyone's talking about advisory and it was like the emperor's new clothes. I didn't what is that? But I just nodded. You know, sometimes you feel like what is everyone talking about? So how I define advisory is so bookkeeping. Let's define that. That is preparing up to date accurate numbers. Done double entry accounting. Preparing up to date accurate numbers. I would say in the bookkeeping bucket, maybe we can pop some software training. You know those core services that are every day, every day natural. Now everything else is in the advisory bucket. And so what I would I like to say in that bucket, it's natural to go beyond those in to investigate the numbers. Really, really simple. Another natural one that I give you an agenda for in my book is like a workshop that to dive into those numbers to make sense of those numbers. But then whatever's in your wheelhouse, for example, let's say in your previous life you were a graphic designer and you would like to be able to help your clients with graphic design. For me, I love recruiting admin in house bookkeepers. So we do that. I love creating brochures with my clients. Strategically. I do monthly end to end business coaching with my clients. So whatever you feel comfortable with, which is going to change over time. Right. So anything that is not preparing those numbers is in the advisory bucket. And the other thing to remember is this is about solving problems for your clients. So once we get those numbers up to date and accurate and then we start investigating them, you're going to naturally find out about the problems that your clients have and then either you're going to offer to solve them with a product which is advisory, or refer them to someone else to do that. So that's how I would describe what it is.

Yeah, that's really interesting. I like that. So my phrase I Took away from that was is solving clients problems. I would probably then just add a word to that, solving clients deeper problems. So going beyond obviously the bookkeeping, it has to be done. It's compliance work. Everyone has to have their bookkeeping done. But it's then figuring out what are their other problems and how can we, based on our own particular skill sets, our knowledge, our experience, how can we solve those? And so I see advisory as being one of those things. It's such a vague word because it could be absolutely everything, as you would probably imagine. Jeanne, When I was in practice helping small businesses with advisory, I called it consulting back then, but it was advisory effectively for me. I always found it was helping business owners with pricing was the thing that I love doing because business owners have no. Small businesses have no idea how to price. And all the things that I learned, like you've mentioned earlier, giving three different options, I was amazed how many business owners had never thought to do that. And the impact that had on their business was huge. I also love marketing, so I always naturally help businesses how to grow their business, which is something else that small business don't know. But essentially, as you said, I think it can be anything that whatever is in your wheelhouse, your experience. I love that.

Absolutely. Yeah. And I'm seeing it's really common with my bookkeepers. I notice systems audits are common. You know, a systems audit really that comes so naturally. Bookkeepers are such where people who love standard operating procedures. So systems audit I'm seeing these days kind of virtual business manager where they're really helping to.

Helping the business owner with the business management from a distance. So that kind of thing. And recruitment, one of our clients sold recruitment to a recruitment agent. So not having any limiting beliefs either. Whatever you recommend and is in your wheelhouse and you love doing, making sure that you offer to solve that problem with that product. Even if it's a recruitment agency and you think they need recruitment.

Yeah. And you make a really good point there, Jeanne, and that is.

Systems. I remember back in 1998, I came across Michael Gerber and read the E. Myth Revisited. I was a sole practitioner back then. Every system was in my head. And when I read the E. Myth Revisited, I thought, wow, he's talking about my business. And I soon realized that actually I'm an accountant. Accountants, bookkeepers, we are very systematic in our thinking. We love systems. We love our standard checklists, whether it's audit checklists, tax term preparation checklists, bank reconciliations is a system we go through. We are very systematic in the profession. And so systems comes naturally to us. And yet for most business owners, they're just running on chaos. And so I think you're right. I think that one of the areas that we can add huge amounts of value when it comes to advisory is helping people systemize what they do. And I did, I did a course recently for members of the AI academy where I taught how you can use a whole series of pre written AI prompts that basically systemizes any business. I think there's a huge opportunity there to add value and hopefully charge premium advisory fees for doing that. Which I guess leads me on to another question because you also talk about. So when we talk about advisory, you also talk a lot about the idea of productized services. What do you mean by that? Let's talk about that a bit.

Yeah, so this is game changing. And I think your productized services, your product ecosystem has to be at the heart of the win the work side of your business. So productizing services in a nutshell I think is where we are taking a range of features and benefits, giving it a name and then it turns into a product. But the key here is the benefits. So stacking the value of that product with benefits. So I'm looking at the bookkeeping practice blueprint which as I said you can get a copy of and you can easily find us find the book. But if you have any trouble, we're easy to get in touch with. So in our products and pricing we've got smart simple suite of products, robust pricing strategy and incorporating advisory. So for us it's those three things combined. And I'll give an example. So just working with one of my clients and we love like you using AI for products, particularly advisory right now. So we have a beautiful catch up rectification service. And she said, okay Jeanne, I want to give them one of our other products included to stack the value and things. Thank her for her patience during she waited because this bookkeeper had a personal emergency. So she linked it and said as a thank you for your patience, I'm going to provide you with. Now this client had said.

I feel like I've lost control and clarity. So it was a control and clarity package, right, valued at $1,000 where we were going to do some great kind of things in. There might be an hour's worth of work. But advisory is much higher value. What the market will bear is much higher. So the thing I love about productizing a service is you can constantly be looking at how to stack the value of that service. And so the Client could not press go fast enough. And in your products, please make sure that you are including those high value benefits. For example, we give everyone who's joining us as a monthly bookkeeping client an annual planning session valued at fifteen hundred dollars. Now that's a great lead magnet into more advisory work, but it's fantastic for them as well. So we're stacking the value and we give away a business fundamentals training that we've recorded. So, so stack the value of those products and give your clients what they really want, which is the benefit, the destination, not the long haul flight. So your bookkeeping is the long haul flight. The benefit of your bookkeeping being able to optimize your business performance in terms of profit and cash and time wealth and actually scale your business. That is the benefit of the bookkeeping. Sell the benefit by stacking your product and I give you lots of practical help on that.

In my first book, Great advice. One of the questions goes to my mind was just for clarity is when you were talking about productizing the service in that way, is that do you have standard advisory products or is it a case of each client.

You create a product for them that meets their specific needs and solves their specific problems.

Stock standard. So I'm literally looking at it right now. So I've got a folder of products here. So on my blueprint where you see smart simple suite of products, one of the things when I back in 2015 changed to productization, I went from asking my clients what do you need? Creating a product, attaching a fee, which is a recipe for, I feel like a time sucking nightmare to realizing that when it came to the bookkeeping, everyone needed the same thing. So there's always going to be those like I like to product stack. So okay, you need the double entry accounting bookkeeping really that looks like this then. Okay, well you also need, for example, I mean they're going to do your payroll or support you to do it. And then we can take something like that and say to ChatGPT, create another version that's a mini version and it's going to be a bonus offer as a sweetener. So we can take those and then create new products on the fly.

Wow, amazing.

So one of the things that has been going through my mind is I think I'm right in saying you are still running your bookkeeping business and at the same time you are helping bookkeepers. How do you juggle all of that?

Yeah, I have to have a very scaled practice so I don't get to do much at Cloud 9 Strategic anymore. I've got an amazing right hand, Joe McMahon. Shout out to Joe. And so I only handle high level advisory strategy for my clients. Joe's doing, I don't even do the numbers anymore. I'm doing that job costing project. But generally I'm doing operational advisory where I actually have a version of the bookkeeping practice blueprint, which is the business mastery blueprint and helping clients with that. And then the business just completely runs without me. Small but mighty high profit. The turnover is not our focus, the profit is our focus. So that business has to run without me. So I can help everyone at the Strategic bookkeeper. And I focus on mindset and productivity first, which is all in my second book before the mechanics of what we need to do.

Amazing. So when you're working with bookkeepers.

What do you see? Because you talk about this idea of moving to be the strategic bookkeeper and you've done some amazing things in your own practice. But when you're working with other bookkeepers, what do you see as being the common obstacles that they have? What are the challenges, the roadblocks they have?

Yeah, I discovered I went down a rabbit hole to look at this recently.

The biggest challenge is the busy books, but broken. So I've noticed that with my startups, if I get my hands on them at the beginning, then we can avoid that. And for example, let's say Taryn, one of our startups, she I remember being a startup, clueless, right? And I would get a client and sell like low value stuff by the hour and I was building this busy booked but broken business. And that is, that is the biggest problem because Taryn, for example, her first sale to a client was $10,000 and raving fan clients, you know, so when the, if we get you in at the start, you know what you're doing and you nail this left hand side of the blueprint. Honestly, what I've noticed is everything else is fine. Your only challenge is growing mindset, that kind of thing. But the busy book. But Broken is in the weeds of their business, terrified to fix the products and pricing. I mean, I've seen clients just sit on it, not take action for a year. So because of that we've taken a champion and turned them into a coach. So we find if we can get that busy bookkeeper with the broken products to focus solely one client at a time, feel the fear and do it anyway and fix that one thing, then they've got the space and this is what we see. So Jen Vandewaal, where she Went from that to then selling through all the advisory, etc. But she focused solely on fixing products and pricing first. So if your book's broken, your products and pricing is broken, you have to do the hard yards and get that fixed first.

Great advice. And I can relate to that because I think of. I look at some amazing people I work with. I know many people watching now know Neil Kridle. Neil joined the Value Pricing academy on day one of his business in 2000. And he's got an extraordinary business because he was lucky to do things right from day one. And then I think of me in end of 1998. I was busy and broken. I was two and a half years in, did everything wrong, price wrong, took on the wrong clients, didn't understand ideal client profile. And it was 1999 I first met Ron Baker. I came across Value Pricing and that certainly opened my eyes. This light bulb went on my brain. But despite the huge successes I had in the first few months, I started doing advisory work, getting higher prices. It still took me about two years to turn the Pratts around because I had made such a big mess of it. And I wish, I so wish I had come across somebody like a Ron Baker when I started in 1996. It would have saved me two and a half, three years worth of real heartache. But I guess there's the old phrase that when's the best time to start anything is to start now. If we're in that position, as soon as we start. It's a long journey, but it's a.

Worthwhile journey and it's a forever journey. Right. It's not like you start this and then, yay, I finished it. It's like being an athlete. You're going to need a coach and support for as long as you're in practice in business.

That's so true. Because the world's changing so fast, particularly now with AI and stuff, that there's just so much stuff to do all the time. We can't stand still. We've got to keep moving forward. Yeah. Okay. This has been amazing. You've shared some great stuff. I guess my final question is, what would be people's best next step for applying this blueprint?

Yep. Okay. So it does take effort. So you absolutely should grab my first book, the Strategic Bookkeeper. As I said, just Google it. It's all over the place. Personally, I love the audiobook on Spotify or Audible. Grab the second book. They're short books. They're only about the first one's about six hours Audio, the second one, four and a half. You want to digest those books. Even if you are going to come and work with me, you need to get across that and then also tune into the podcast so you can get that education. Because you're going to need to learn before you build what you need to build like a product suite and then implement in the market so you learn. Do learn, do learn, do mastery. So just start with the books and the podcast and if you can register for the summit at the bookkeeping practice, blueprint.com is a great thing to do there as well.

Awesome. That's great. Okay, I finished my questions. I think I'm looking at the moment. I can only see one question that's come in. So if anyone does have a question, now would be a really good time to ask it. If you have got a question. But I know you've shared so much. It was Patrick, I think, had a question and he wants to confirm.

Is the bookkeep. I know the answer, but I'll let you confirm. Is the booking summit an online event or is it a physical address? Because he was saying he can't find where it is.

Yes, good question. It is an online event so that we can make it available globally. Yes. Three day online event.

Yeah. That's awesome. Because I know that you're based over on the far side of the planet to me. Is it a gold coaster?

You're in the Gold coast district. It is glorious. It's just, I say God's country, it is just beautiful. Yeah. Yeah.

And because I know it's something like one o' clock in the morning for you perhaps getting on for two o' clock in the morning, a lot of people listening live right now. They are probably in the US or Canada or the uk. So good news, it's online. Yeah.

Yes. And we have lots of clients in Canada and America. Followers in the UK and some clients too. And New Zealand and Australia is where we primarily have clients. So working with bookkeepers all over the world.

Yeah. Amazing. I do have one question come in. Just come in from Connor. I don't know if this is something you can answer. If you can't, it's fine. Just if it's outside of your. But let me say, it says if one was trying to acquire an established bookkeeping business, what kind of confirmatory information should one seek in due diligence? It's not my skill set.

Yeah, look, I think bookkeeping business, from what I've seen of my bookkeepers doing that, number one, I think you need a spreadsheet to understand the pricing matrix. Because if you're buying a lot of bookkeepers I see buy practices with broken pricing. So you're buying a busy book but broken. So the first thing I would look at is pricing and then the second thing is the risk management around phasing the new owner in so that there's less risk of the clients leaving. Because remembering that there's three reasons someone gives you money every week, Relationship, convenience and price. And if your business is flying on convenience or price, it's breakable and that's why clients leave. If your business is working on relationship you could double your fees and your clients won't leave. And that's just for food for thought when acquiring a practice.

Awesome advice and Conor, I hope that helps. Can't see any more questions. Jeannie, you've been absolutely amazing and I'm looking forward to presenting at the summit myself in a few weeks time and I know Connor did just say.

Great, very helpful. So thank you for that and this. Let me just check Audrey, is this a question or not? I'm getting ready to take on several new clients. How do you recommend I incorporate them into my practice so I can stay current with all my clients I have for profit and not profit clients?

Yeah, it really depends. So if you're getting, if you've got a bookkeeping practice and you're bringing on new clients, getting ready in court, it just depends. So making sure number one, you've got capacity, you don't have capacity for new clients. If your diary is full, don't take them on, they go on wait list which only makes sense are more eager to work with you.

So yeah, capacity management, please never take on more work than you can handle. It's a recipe for broken promises which has to be the beating heart of the back end of your business. So as long as you've got capacity and you're bringing them on with the right products and pricing ecosystem, then you'll be fine. But if you don't have capacity, put them on wait list and open up your capacity by either firing some clients or recruiting some team or tech.

Great answer. Awesome. I can't see any others so it may be time to wrap up. I have a couple of announcements to make to everybody, so don't disappear just yet. I'm going to tell you what my next couple of live streams are but Jeannie, that's been amazing. You've shared so much great stuff and I know Sarah's got a couple of links to share and if anybody else needs links Sarah will put them.

If somebody wanted to reach out to you. What's the best way of doing that?

Jeannie Email is good. So hello at the StrategicBookkeeper Global and if you do Google the Strategic Bookkeeper, we're super easy to find. But please feel free to email me any question and you can connect with me on Facebook as well. Just look for Jeanne Savage.

Amazing. Thank you so much, Jeanne and I will see you at your conference very, very soon at the summit.

Thanks.

Thank you. Bye for now.

Wow, that was a, that was amazing. So let's just wrap up quickly. I've got, I'm not going to keep you much longer because you're busy, but do make sure you grab all the various things that for example, there you go, there's, there's the email you can use if you want to reach out to Jeanne. And I did put the links, the links are in the chat for the other things, the ebook, the summit. We'll make sure we share them with you. So just so you know what's coming up, I know that Emily's doing a live stream this week on referral systems, how to get more referrals using AI. My next sessions I'm doing a live stream. I think it's going to be in roughly two weeks time. I will let you know. I'm 99% sure I'm going to be talking about what is probably the most important topic right now in our profession, which is how can we use AI and ChatGPT to do financial data analysis but at the same time be aware of all the really big issues with the privacy and security rules which are changing all the time. For example, just in the last few days we've now got the new EU AI act, so there's lots of restrictions on what we can do. I'm going to share with you what you can do in that live stream in a couple of weeks time.

I'm going to do another one the following week towards the end of the month and I will be sharing with you. I'm going to be talking about how to get started with ChatGPT. So it's going to be if you are at kind of a foundational level and you just want to get started with ChatGPT and AI and want to also know just some use cases for personal use. I'm going to be sharing some non business things that you can do with AI with Chat GPT. I use it every day, not just for business but also it helps me with so many personal things and I will be sharing all sorts of fascinating, useful use cases that you can use it for. So that's the next. That's the upcoming live streams. Thank you for coming along. As usual. I'm going to play out with some music. What I'd love is if you could perhaps put in a comment. What's the best thing that you learned from GENIE today? Just give me feedback. I'd love to know. And also, if you got some value from this, please click the thumbs up the like button. I'd really appreciate that and I will see you online soon. Bye for now.