YouTube video excerpt in which Mary Kostka (Ohana OT) advises staff to personally walk children and caregivers to the door after sessions as one of a set of '11 points' that add value. She emphasizes using the brief exit moment for personal connection, offering practical help (e.g., escorting a busy parent to the car) to be thoughtful and supportive.
Hey, everyone. Mary Koska here with Ohana ot. Welcome. If you're new staff and if you've been here a while, here's some good reminders. This is One of the 11 points that add value to our session that make it even worth more than what they're paying for. This one has to do with walking. I'm just making sure I don't drop my phone in the water here. Make sure you walk them to the door, which I think is pretty natural for us because we're transitioning the kids out to get a sticker or a shell. So I think we're pretty good at walking them out already. But something to add to that is just that point of interest. It's a good time to have some personal connection. If you know something is gonna happen, like, oh, be sure to tell me how your play goes or your vacation is or whatever it is that you've connected with them on something, something that they're going to do that weekend or just anything how their pet's doing or just something personal. Just a nice little connection before they leave. And that just makes it really nice. Instead of just being like, oh, see you later, and they just walk out the door. So just kind of helping them out the door. And I even have. We have one mom right now that has twin babies and. And then the boy that we're working with, and so she really has her hands full. So I always have one of the support staff walk her all the way to the car and even help her get the kids in the car, because I just can't imagine doing that all by myself. I had enough challenges trying to manage one kid. So just anything we can do to be really thoughtful and helpful and be connected, thanks.
