Staff training Welcome Video

Hi, and welcome to the Ohana OT family. In this video, I'm going to share with you what you can do to maximize your success here with our organization. I'm Mary Koska and I'm the owner and founder of Ohana ot. There are three things that I really want you to think about, because even though you're going to be learning a lot of new tasks and a lot of new skills, there are three most important things that will help you in succeeding and just getting the most out of being part of this team and organization. So the first thing is A of apc. So the first thing is A. And A is attitude. It is the most important thing. Even though you're going to be doing a lot of projects and tasks and different things, the attitude and how you do it is super important to us. So do you do it begrudgingly or do you have an attitude like you don't really want to do it? That's something that we take very high importance. We want you to love being here. We want you to be passionate. So your attitude is number one. We want you to understand how your contribution to this organization will help it grow, but it's also going to help you grow personally too. So definitely attitude is number one. So what I'm going to say is, even when you don't really feel like doing it, for whatever reason, it should not ever show. Now, the second thing that's the most important item is P. So if apc, it's P, and P is performance. So what is performance and why is it important? Let me give you a couple of quick illustrations about the meaning of performance. In our society. We think of performers like dancers, ballerinas, musicians, actors, athletes. They perform. And because of that, we highly respect and admire them. Why? Because performers are different. Not everybody can do it. Not everybody does it. And what does it mean to perform? Performance means that when you have a job or a task to do, you. You do it and you get it done regardless of how you feel. Athletes, for example, perform even though sometimes they're hurt or they're tired, they still perform. And that's one of the reasons that they garnish so much respect and admiration. The same thing with ballerinas and dancers and musicians. You know, even if they don't feel confident, even if they don't feel like doing it, no one can tell. The audience can't tell. No one can tell. And they get the job done without showing their fatigue or hunger. For example, sometimes actors will perform when they're. Maybe they're outside and they're cold, and you can't even tell that they're cold. They might hate their counterpart that they have to kiss and, you know, look like they're in love with, and you can't even tell. So they simply perform and they get the job done regardless of how they're feeling the moment. The most common feelings that we have to overcome at work are, we call them the four H's. So the first one is a headache. If you have a headache and you don't feel like doing your work, you just have to get past your headache and not show, and that makes you a winner. You know, we don't want to hear complaints. Oh, I don't feel good, all this kind of stuff. But it's not a complaint if it's said gently in private with a solution. So if you say, hey, does anybody have an Advil? That kind of thing, that's different. But you just definitely. We don't want to see the complaining and the drama and all of that. The second one is hunger. Don't let people see it. Don't let people hear it. Another one is heartache. You might be having relationship issues, personal issues. You have to leave it outside. You have to leave it at the door. It's important because when you walk through the doors of Ohana, you are representing us. You are representing the team, the organization. People rely on us for healing, improvement, helping their children, helping them thrive. We're there to help heal. So we have to just, when we walk in the door, walk in with a smile and perform. So you will be playing your part. Your ability to play your part and to represent a smile is super important. So so far we've covered headache, hunger, and heartache. So the fourth one's hangover. So if you go out and you go party and you have fun, you come in with a hangover, we should not know it. We want you to have a personal life. We want you to have fun. But just don't bring your dirty baggage into work. Leave everything at the door. And the last thing of the APC is C, and this one's a real important one, too. C is for constructive criticism or correction. And when we do something wrong, incorrectly, or not up to standard, do you want to know it? Is it important if you make a mistake? Is it important so you know so you can fix it for the next time, Especially when you're starting, it's important so you don't do it again. It is important that somebody brings it to your attention and confronts you and lets you know hey, this wasn't done correctly. Whether it's not done correctly or whether it's not done to the level that we expect. Do you want to know? Well, we make it a policy that everyone who's part of this team grows and that they become better. And the only way to do that is through constructive criticism. If you have people around you who care enough about you to say, hey, this is what you can do to improve, then you win. Now, how you handle constructive criticism is going to determine your success here or not. If you start saying things like, well, it wasn't my fault, or it was because of this or that, passing blame, or coming up with a lot of excuses and reasons to justify why you shouldn't be the one who assumes the responsibility, then you lose. We lose. We don't care whose fault it is. I'm going to tell you right now, I make mistakes. I make a lot of mistakes. And it's definitely something that I'm learning, too, because I think it's natural for us to think, well, why did it happen? And then that starts sounding like passing blame, but we really need to stop and pause and just say, thanks for bringing it to my attention. And then just think about, okay, I need to change this or that and improve. That's what we're all here to grow. So everyone makes mistakes, but our team's different. And we're in the best in this community because we really care about each other, care enough to communicate, even the hard stuff. We care enough that we voice and confront one another on how we can actually do better. And that doesn't exist in every company. We take pride in the fact that. That we have a group who is always wanting to do better. So if somebody comes to you, and the best way to handle that is to remember that we're not looking to blame anybody. We're not trying to make you feel smaller. And what we're trying to do is to identify the end result and say, hey, this is how you can do better next time. So if you can take that and receive it as something positive and not as an insult and not that we are trying to belittle you so that next time you can do it better and be better, then you win and we all win. This makes our whole team better. Remember that we're all representatives of this company and what we stand for, our mission, and what we're here for in our purpose in this community. So if you uphold these three principles of apc. A for attitude, P for performance, and C for constructive criticism, if you can do these things well, and you embrace what I'm saying here today, then you're gonna do great. And you're going to be very, very successful with this company. Once again, congratulations, and welcome to the team Aloha.