Matt Vaadi explains why a new hire's first day matters more than most companies realize. Drawing on Horst Schulz's approach at Ritz-Carlton, he argues against drowning people in paperwork and policy. Instead, capture their heart, mind, and soul on day one, because that first impression sticks.
So Horst Schulz, if you're out there and you're not familiar with Horst Schulz, he was the original president of Ritz-Carlton, COO, and he talks about the first day being just absolutely critical because it's one of the— people remember emotional times in their life. And when you are changing careers, your first day is one of those emotional moments that will be burned into your brain and memory, whether it goes well or poorly. And so we have the opportunity, you know, it's not a day to sit them down in front of a stack of paperwork and fill out these 250 pages and read the handbook and do all this. Like we can capture their hearts, their minds, their souls on this day.
