Vensure built an AI system that listens to customer calls and support tickets to predict which clients will leave. When it flagged 100 customers as churn risks before January 1, 80 of them actually quit. The company runs 75 AI projects total, with this one showing how sentiment analysis can catch problems early.
Looking at their technology in the AI layer, I want to spend a couple minutes here because it was part that's relevant whether you think about selling or not. It was just some interesting intel from being on site. They have 75 active internal AI projects right now. One of the examples they gave me was something called CBA, Client Behavioral Analysis. This was a tool, a sentiment analysis tool that they built internally that listened across all their customer phone calls and tickets and then predicted client losses. And they used this going into last Jan 1, and it flagged 100 clients that it predicted would churn. And of those 100 that it predicted would churn, 80 of them actually churned. 80 of the 100 it predicted would churn actually did. And so that to me is incredible. If you've ever lost a client and thought to yourself, I saw that coming but didn't act fast enough, and we all have, right? It happens all the time. That's a problem they're trying to solve at scale with AI, which I, I think is interesting.
