Matt Vaadi explains how the Knowledgebase Writer can be programmed with custom instructions that define article format, hyperlinking, and required sections. By recording a video in Loom, copying its transcript, and feeding it into the Knowledgebase Writer, the system automatically generates a perfectly formatted knowledge base article in roughly 10 seconds, dramatically reducing manual effort and saving time.
Knowledgebase writer is a very cool one in that I put in some custom programmed instructions, tell it exactly the format that we want our knowledgebase articles written in, how to hyperlink to other articles from our knowledgebase, you know, what, what different sections of the article we need. And then what we do is we will record a video in Loom and take the transcript, that's Loom.com, and that's going to be one of the tools I'm going to come back to at the end of the episode and talk about what a tremendous tool that is and how much time that has saved us over the years. But you can create a Loom, click on copy transcript, throw it into the Knowledge Base Writer, and it spits out a perfectly formatted knowledge base article in about 10 seconds.
