A leader explains why teams miss goals despite seeming happy: no one's actually clear on who does what. Setting explicit expectations upfront about coaching, managing, and leading responsibilities is the first step to real accountability.
And during one of the conversations I referenced where I've had multiple of these conversations over the last few weeks, this person was telling me, "Hey, we realize we're not hitting our goals. They're slipping. We keep slipping. We keep missing, but we've got an amazing culture. Everybody's so happy here." Well, everybody's so happy here because everybody's acting like leaders and everybody's kind of operating above the day-to-day. Well, when everybody's operating above the day-to-day, who's getting the day-to-day done? And who's holding them accountable? And nobody wants to hold others accountable and nobody wants to feel held accountable if you don't set that expectation on the front end, which I think is tip number 1 is make sure that you're setting the expectation on the front end of, hey, we're going to coach you, we're going to manage you, we're going to lead you, we're going to do all those things because they're important to the success of you as an individual and the success of the business.
