Patients increasingly arrive at appointments with printouts from WebMD and Dr. Google, demanding their doctors follow that information instead of trusting medical expertise. Clinicians now face the challenge of rebuilding rapport when patients want to dictate their own treatment rather than seek a doctor's opinion.
When it comes to building rapport, you have to realize they don't trust you. Those are the people that walk in with the printouts from Dr. Google or WebMD, and they're telling you how they want you to treat them. They don't want your opinion. They want to come in and tell you how their care should be taken care of. Let's be frank, they're more and more prevalent today. Each and every single day, it seems like more and more people have all the answers and they don't really need you.
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