Ninety-five percent of people think they're more trustworthy than average. Mick Hunt talks with a guest about how this bias makes leaders blame others instead of taking their perspective, and what steps actually build trust in a team.
Questions this video answers
95%
What are companies and leaders getting wrong about trust? That they could easily do to fix it.
95% of people believe they're more trustworthy than average. Like, I suspect, you and I could go to a prison and we could interview the inmates and say, do you think you're trustworthy? And they go, oh, yeah, yeah, you can trust me. Nobody else in this place but me. I'm. I'm golden. The problem that creates for us is that if we do have a misunderstanding, if we do have a disagreement, I assume it's somebody else's fault. I don't do the work I need to do, and I don't take their perspective into account.
For the business leader, right, what are some steps that they can take to start this culture of trust?
Have you ever had someone really have your back? What did they do? What did it look like? How did it feel? Now you're priming them to think about what their best interests are, what success means to them, and some situations where they've experienced it before. Then you narrow the funnel a little further and you say, what is success for you? How do I help you get there?