Transformational Leadership with Angus Reid | Mick Unplugged

Anyone that you're around, anybody that you are responsible for coaching, developing or creating culture with. Number one rule of mine is you have to ensure that you have done everything in your power to intentionally, quote, unquote, guarantee that they know you care about them. If you haven't ensured that they know for real that you care about them, you're leaving margin for them to wander with, wondering, where else can I go? You keep it transactional, they get paid a buck more down the road. You need to make this transformational, not transactional, environment. If it's transactional, you cheat, you keep them around because you pay them more, you give them better benefits, and they'll keep getting that somewhere else. If you know that I care about you and that you matter to us, and what you're doing here is extraordinarily important and it's because of you and you're the one doing it, I think you have the best bet of having people then care back. And once you have people caring, I think anything can be done now. But the only way to have someone care, I truly believe, is to make them know how much you care about them first.