Mike AustinFounder & CEO, Metrixdata 360 Inc. · Mike Austin | Helping enterprises take control of software costs through data, strategy, and relentless execution

Final Recommendations and Negotiation Roadmap

Name: Final Recommendations and Negotiation Roadmap
Uploaded: 2025-10-19T13:00:24+00:00
Duration: 1 min 24 s
Channel: Mike Austin
Description: Level A customers can cut support costs by moving Office 365 licenses from Enterprise Agreement contracts to Cloud Solution Provider contracts, while…

19 Oct 2025 · 1 min

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Level A customers can cut support costs by moving Office 365 licenses from Enterprise Agreement contracts to Cloud Solution Provider contracts, while keeping Azure in the EA. Microsoft's Unified Support policy bundles all products under an EA into one support cost, making it expensive for stable services that don't need it.

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Again, I'm just going to reiterate this and then we'll get into a couple of other things here. That CSP contract is definitely something that you're going to be looking for. It may be able to offer better pricing. If, you know, if I go back here, we have a lot of Level A customers. We have a lot of Level A customers that have been switching from EAS to csa. Because if you look at the price here, it's on parallel. There's some other benefits like Unified support potentially being covered in there and not having purchased those contracts or being able to get pieces out of Unified support. There's an example there where we have a client that needed Unified support for their Azure environment because of the mission critical applications that they were putting in azure. But their office365 environment was fairly stable and they didn't want unified support on Office 365. They just wanted it on Azure. Well, Microsoft Unified support says anything that's in your EA has to be priced into Unified support. They were in this range that made sense where we moved them to CSP and then they pulled all those licenses out and then the only thing they had inside of an EA contract framework was their Azure and reduced the Unified support cost.