Mike AustinFounder & CEO, Metrixdata 360 Inc. · Mike Austin | Helping enterprises take control of software costs through data, strategy, and relentless execution

How to Unlock ServiceNow SAM Pro's Full Potential #ServiceNow #ITAM

Name: How to Unlock ServiceNow SAM Pro's Full Potential #ServiceNow #ITAM
Uploaded: 2024-11-21T15:15:00+00:00
Duration: 34 s
Channel: Mike Austin
Description: Mike Austin (speaker) explains how data quality and normalization support ServiceNow SAM Pro adoption: running regular discovery/normalization processes…

21 Nov 2024 · 1 min

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0:34

Mike Austin (speaker) explains how data quality and normalization support ServiceNow SAM Pro adoption: running regular discovery/normalization processes (monthly or weekly) that produce reports highlighting missing data for troubleshooting, which improved data discovery rates from 60% to 95%. The focus is on ensuring normalized data to accurately determine license needs.

Questions this video answers

From 60% to 95%.

Monthly or weekly (regular cadence).

If we know what all. Not only does data quality look at, you know, start with discovery, it starts with the normalization as well. Do we have the data that we need, that needs to be normalized so that we can figure out how many licenses we need? Right. So what we do there is we run a monthly process for them now where every, you know, we might even run it weekly, where every month or every week they get a report that says, here's what's missing, so that we can troubleshoot that. And their data discovery has gone from 60% to 95%.