0:56

Mike Austin discusses pitfalls to watch for when creating an Enterprise License Plan (ELP), emphasizing assumptions and the common challenge of limited or inconsistent data availability for cloud/SaaS products. He notes that the same ELP concepts apply across multiple SaaS offerings (Office 365, Azure, Salesforce), but that each vendor exposes different data and license-level distinctions — for example, Salesforce has multiple license tiers (enterprise, pro, standard) with materially different per-user costs, complicating the task of discovering which users are assigned which tier. The speaker frames these as practical, data-driven obstacles rather than theoretical barriers.

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