Mike AustinFounder & CEO, Metrixdata 360 Inc. · Mike Austin | Helping enterprises take control of software costs through data, strategy, and relentless execution

SAM in a Dynamic IT

Name: SAM in a Dynamic IT
Uploaded: 2024-11-12T18:00:31+00:00
Duration: 35 s
Channel: Mike Austin
Description: Short excerpt from a YouTube talk by Mike Austin about using AI to capture tribal knowledge from legacy employees. The speaker frames "brain drain" —…

12 Nov 2024 · 1 min

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Short excerpt from a YouTube talk by Mike Austin about using AI to capture tribal knowledge from legacy employees. The speaker frames "brain drain" — critical product and systems knowledge stored only in employees' heads — and proposes creating knowledge bases to extract and preserve that expertise.

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I think a good example of where AI has a good use case is, you know, we don't hear as much about the sort of brain drain. You know, you take all the legacy and you like all the legacy employees that you have that have knowledge of how systems and things work in their head. And, you know, every anytime you need to know about product, actually just go over and talk to so and so because they're the expert, they know everything, but it's in their head, it's not in paper. I think that this is a way to start creating knowledge bases to pull that information out of their heads.