Mike AustinFounder & CEO, Metrixdata 360 Inc. · Mike Austin | Helping enterprises take control of software costs through data, strategy, and relentless execution

SAM in a Dynamic IT Landscape: Adapting Practices for Evolving Technologies

Name: SAM in a Dynamic IT Landscape: Adapting Practices for Evolving Technologies
Uploaded: 2024-05-28T17:15:01+00:00
Duration: 35 s
Channel: Mike Austin
Description: A short excerpt from a YouTube talk by Mike Austin (recorded May 28, 2024) arguing that AI can help capture implicit knowledge held by legacy…

28 May 2024 · 1 min

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A short excerpt from a YouTube talk by Mike Austin (recorded May 28, 2024) arguing that AI can help capture implicit knowledge held by legacy employees—preventing 'brain drain'—by creating searchable knowledge bases from experts' tacit know-how that currently lives only in their heads.

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I think a good example of where AI has a good use case is, you know, we don't hear as much about the sort of brain drain. You know, you take all the legacy and you like all the legacy employees that you have that have knowledge how systems and things work in their head and, you know, every anytime you need to know about product actually just go over and talk to so and so because they're the expert, they know everything, but it's in their head, it's not in paper. I think that this is a way to start creating knowledge bases to pull that information out of their heads.