Mike AustinFounder & CEO, Metrixdata 360 Inc. · Mike Austin | Helping enterprises take control of software costs through data, strategy, and relentless execution

The problem with your Serviceno/ CMDB data quality being 60-80%

Name: The problem with your Serviceno/ CMDB data quality being 60-80%
Uploaded: 2024-12-17T18:02:11+00:00
Duration: 42 s
Channel: Mike Austin
Description: Mike Austin argues that ServiceNow's SAM Pro won't deliver promised savings if your CMDB data quality is poor. Most CMDBs sit around 60% quality or less…

17 Dec 2024 · 1 min

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Mike Austin argues that ServiceNow's SAM Pro won't deliver promised savings if your CMDB data quality is poor. Most CMDBs sit around 60% quality or less, making the tool ineffective without fixing the underlying data first.

Chapters

A fundamental difference of what I do. I've. I do not see many organizations do that, but that is getting good data quality. A lot of people are buying Sam Pro saying, I'm going to turn this on and I'm going to get these great elps. I'm going to save all this money because my ServiceNow sales team told me so. Right. Well, think about it. Service Sam Pro works from taking the CMDB and converting it to software tables that you then go and do software asset management work on. Well, if I, if we were in a room of 100 people that were managing CMDBs and said, what do you think the data quality is on your CMDB? 80% of them are going to say 60% or less.