Mike AustinFounder & CEO, Metrixdata 360 Inc. · Mike Austin | Helping enterprises take control of software costs through data, strategy, and relentless execution

Unlock IT Budget Potential for IBM and HCL: Cost-Saving Strategies & Insights

Name: Unlock IT Budget Potential for IBM and HCL: Cost-Saving Strategies & Insights
Uploaded: 2024-09-20T16:15:03+00:00
Duration: 45 s
Channel: Mike Austin
Description: Mike Austin walks through how to cut IT spending by analyzing your support ticket history with vendors like IBM and HCL. He shows how to calculate cost…

20 Sept 2024 · 1 min

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0:45

Mike Austin walks through how to cut IT spending by analyzing your support ticket history with vendors like IBM and HCL. He shows how to calculate cost per ticket and spot patterns in reopened issues over two years. One customer was paying $1.5 million annually to IBM for maintenance on a single product.

Questions this video answers

Nearly $1.5 million per year.

The last two years of support tickets.

Chapters

And you have to analyze your support ticket history. What is your cost per ticket and are you getting value out of that? One of our customers was paying nearly $1.5 million a year to IBM for maintenance for a particular product. And when we're onboarding customers into our organization, we go through a PMR case history analysis. What that means is we take a look at the last two years of tickets that you opened up with IB kbm, and we're looking for things like, you know, frequently open tickets that have the same results, or tickets that have never had a, a root cause analysis, etc. Right.