Mike AustinFounder & CEO, Metrixdata 360 Inc. · Mike Austin | Helping enterprises take control of software costs through data, strategy, and relentless execution

Unlocking the Power of SaaS - Episode 7

Name: Unlocking the Power of SaaS - Episode 7
Uploaded: 2023-09-26T15:00:34+00:00
Duration: 49 s
Channel: Mike Austin
Description: Mike Austin (speaker) discusses common SaaS billing and license-usage issues: vendors rarely proactively downgrade customers despite under-use, and…

26 Sept 2023 · 1 min

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Mike Austin (speaker) discusses common SaaS billing and license-usage issues: vendors rarely proactively downgrade customers despite under-use, and customers often lack data about actual seat utilization (example: Salesforce licenses may be paid for but unused). The excerpt raises questions about measuring active usage versus purchased capacity and highlights waste and lack of visibility in SaaS licensing.

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If any of you can tell me when you have you bought a SaaS product and your SaaS vendor emailed you and said, hey, you're on the enterprise version but you're only using standard, so we're going to downgrade you next month. Like that never happens. Right? And so, you know, I always say things like I always want to look at these things and say, okay, how do we, how do we put this in perspective? So ask yourself if you're, you know, if you're a customer or ask for my team, ask your customers this. How many Salesforce licenses do you have, right? And how many do you actually think are in use? Because you're going to hear something like we have a thousand and I don't know, my guess is we're probably using 500, but we're paying for a thousand because we don't have the data to determine whether we're actually using five hundred or a thousand.