Help Scout support agents should sign emails with their personal name, not just a department label, to keep interactions human. Agents often have assigned VIP contacts and liaisons, so a signature with their name, title, and role helps customers know who they're talking to.
When your team is sending emails through Help Scout, do they sign their name? Do they sign their department or do they just sign, you know, Nestwell Support? No, who they are. I mean, we're still humans and we have liaisons as well that are like, that person is VIP and they are assigned to a certain party. Maybe that relationship's tenuous, but yeah, their signature would just be like a normal email out of Gmail. Here's my name, my title, my role. Sometimes it'll show their rank, whether you're an individual contributor or leader.
