A property-management company cut its software from 27 tools to 6, keeping only Google Workspace and essentials. They ditched a powerful maintenance platform because the team couldn't use its advanced features, and most people didn't understand it. The lesson: fancy tools create cognitive load without adding value.
We had about 27 different tools that we were using when I started. We're, we're down to like 6, including Google Workspace. My goal is simplicity. And that's not to say I'm, we may not add stuff back, like the maintenance software that we ripped out is actually very good. Like I'm a fan of it, but what we do is already really complex and it introduced a layer of complication on top of that, that our team just wasn't equipped to handle at the time. So the goal was simplicity, like how can I. Strip out the extra because I think a lot of times we convince ourselves that we need these point solution products that are amazing. But if you look at it from first principles of like what actually has to get done to be a good property manager, I don't need a lot of that other stuff. Like I told the CEO of that company, you're Maintenance 301 and we're still at like maintenance for dummies, like Maintenance 101. Like the, the tools and the insights that you provide, no one in our company understands except for like a small handful of people. I just need to be able to get work done.
