In this brief dialogue, Peter Lohmann asks about the call volume managed by the AI leasing assistant named Serena. The respondent estimates that Serena handles roughly 100 calls per week, translating to about 5‑10 calls each day. Peter then inquires about caller receptiveness, probing whether callers become angry, hang up, or react negatively to the AI interaction.
How many calls a week would you say the leasing Serena is handling?
Oh, probably 100 in that range. Okay. So probably around 5 to 10 a day.
Yeah. And are you— does it seem like people are receptive? Like, do people get angry and hang up or like—
Yeah. So you can listen to all the phone calls and it will escalate if they feel like the AI isn't able to handle the call. Many of the people will not even know it's AI. There are some who say, talk to agent, talk to person, representative. Yep. And then it will forward over, but it still does take a lot of effort off of my plate. A lot of time I used to use a call center to take the showing calls and that had mixed reviews. And from what I can tell, listening to the phone calls, this has a little, has a higher review rating than the call center. Unbelievable.
