Peter Lohmann discusses how one organization is using AI to scale customer support as demand grows. The team is planning for at least double their current capacity and building a future-proof operation to handle anticipated expansion.
You're clearly experiencing a lot of growth, and I want to hear how are you scaling customer service along with that? Now, I haven't heard anyone complaining about that, so I'm just curious, like, how to stand up a huge— I'm assuming pretty significant customer support motion at this point.
It is a challenge. Again, we're confronting a lot of it with AI. We are building our business for the future. In other words, we're assuming a certain amount of growth that we're going to hit based on the way we're growing now and the way we've grown in the past. And I challenge all of the leadership here to be at least double ahead of where we are as a business to where we're going to be.
