A leader's three-step approach to criticism: receive it calmly, assess it privately with others, then respond by acknowledging it fully, partially agreeing, or clarifying a misunderstanding. This builds trust instead of eroding it.
When you get negative feedback, the discipline to not react to that and to not defend yourself and to not come up with reasons or excuses, but to just receive it, go back into your own corner, assess it, analyze it, ask other people, is this true? Before you go back to that person and say either A, you're right, this is what I'm going to do about it. B, you're partially right. Let's talk about some more details, or as sometimes is the case, C, "you really did just misunderstand what I was trying to say or what I was trying to do. Can I clarify for you?" That versus, "no, I'm not. No, I didn't. I'm not that person." Like, what a world of difference for getting people to stay on board with you and trust you as a leader or as led.
