Peter Lohmann explains why property management teams use four separate platforms for customer support, creating communication silos that frustrate both staff and customers. A court deadline forces him to consolidate everything into one system with a single phone number and email.
One phone number, one email address, whole company operates out of that streamlined experience for the customer. Yes. I mean, the problem is like you have, you know, LeadSimple does this incredibly well. You have PMS or point solutions that are doing this and that, and then all of a sudden you're like, my team is now communicating in 4 different tools. We run departmental. We're going to debate that, you know, in January. But like, they don't want to use each other's tools. My accounting people don't want to go into property mails and my property mail maintenance coordinators don't want to go into the showings tool. And so I'm like, how do I fix this for my team members? And I need it chronologically because I got to go to court over it next month, right? So it's like I get to build it the way I want, and that's so fun.
