Multifamily property managers lack the maintenance data that single-family operators track routinely. Single-family firms know who did the work, when, and the cost. Multifamily properties often can't answer these basic questions, which blocks them from optimizing like the single-family side does.
multifamily should learn more from the way that single family does maintenance. Like it's very obvious when I go to conferences and listen to the conversation about maintenance, it really, really makes or breaks success in companies, right? So you, you know, and you don't have onsite teams, which means every time somebody needs something to be fixed, somebody has to make a decision about who's doing it, how much should it cost, when is it getting done? If you translate that into multifamily where there's like these 3 guys in the property and the work orders come in and they just sort of figure out what they want to go do. Yeah. You are fundamentally like less efficient, or at least the incentives to be efficient are way lower. That's not to say people don't work efficiently, but it's far less structured than it is. If I look at what the property mail companies like that are doing in terms of the intelligence that you can apply to their data, that's kind of beyond what even really sophisticated multifamily operators can do because they don't have that basic information on who did this work, when did it start, how much did it cost, that kind of stuff.
