Property managers should act like air traffic controllers, orchestrating all departments and serving as the central communication hub. The two pillars of effective management are smooth execution (rent, maintenance, resident satisfaction) and clear handoffs between departments, where miscommunication usually causes tasks to fall through the cracks.
So I think there's two big pieces to property management. The first thing is just like a high level of execution. What we have found is there's very little communication when there's a high level of execution going on, right? If things are running on time, the residents paying on time, things are going well, then there is very little communication needed. So execution is number one, and that's where we think we need to build the foundation of property management. And so when we think departmental, we think that we just execute much better. Now, the challenge with departmental is the handoff between departments, right? That's where the balls get dropped. And so when we think about communication, we don't just think about communication to our owners or to our residents. We think about communication internally. Now, the second piece, we've, we've heard exactly what you're talking about, which is, hey, I don't know who to talk to. I always get like shuffled through to different people, but we kind of changed the way we thought about our property managers. We think of our property managers as almost like air traffic controllers. And our property managers are orchestrating all the departments and auditing things, making sure they're flowing through the pipes. And then they're responsible for communication.
