A service rep walks through repair versus replacement options with cost estimates: $600 to fix it, $800 to replace it. The rep explains what matters in the decision, makes a clear recommendation, and leaves the choice to you.
We recommend replacement because this is going to cost $600 to fix and the new one's going to cost like $800 or something. But it's up to you though. Here, here you go. Which one do you want to do? Yeah, I think that's the right approach.
And I think the conversation always goes well with an owner if you say, hey, we went to the property, we diagnosed the issue, here's what it is, here's the cost to replace, here's the cost to repair. We're recommending X because of X, Y, and Z reasons, age of the unit, availability of parts. Repair is almost as much as a new one, et cetera. And then, you know, strongly make a recommendation, but in, in the end it's up to the owner and they usually walk away from that feeling really good about the experience.
