The speaker uses MarbleLism, an AI service, to answer their phone calls and draft responses. When callers reach the line, the AI tries to solve their problem from a knowledge base, then emails a summary if it can't help. It's a workflow that saves time on routine inquiries.
I've been exploring more with AI just even in the last month. So another example of how we use it is with MarbleLism. When I get a phone call to my direct line, I first have that AI receptionist take the call and says, "Matt's not available right now, but I'm here to help. What can I do for you?" And it will dive into the knowledge base again, try to answer best it can. If it can't answer, then it says, "Hey, let me get this information and we'll follow up with an email as soon as possible. So that AI agent then gets that person's email address and then drafts an email off that phone call and puts it in my outbox ready to be sent. Very cool. I haven't heard of that, Marbelism. And again, I'm sure there's lots of different tools to use, but that just happens to be one I started using.
