A property manager uses AppFolio and LeadSimple to automate tenant communications. LeadSimple sends automated texts and emails that answer common questions, eliminating phone calls and saving over 20 hours weekly.
We're using AppFolio as the hub for the property management. And then we added LeadSimple about 2 years ago. And I work very diligently to update and keep those processes very refined, answering questions, resolving things ahead of time, giving people's answers before they even come to my desk. And that particular software has probably saved me, I would imagine, 20+ hours a week. Wow. Oh, easily. I mean, we have it set up where a move-in process, once the tenant signs the lease, we never actually communicate with the tenant until I guess at any point other than through LeadSimple. There's no phone calls. It's all automated texts and emails that answer the questions and help them work through the process. So that software has been amazing.
