Peter explores how different relationships shape what people expect. An airline customer wants immediate service, while someone dealing with a school accepts slower, more formal responses. Understanding these unspoken expectations helps explain what property owners actually want from you.
First thing that comes to mind for me, Peter, is orienting around what kind of buying and consumer relationship people think that they have here. What I mean by that is when you contact an airline, Best Buy, Pizza Hut, your kid's school, you have differing expectations that aren't really even stated, just implicitly you have a different set of expectations. And the expectations here, uh, it forms Kind of a shadow or a shape that is worth teasing out because it's a specific kind of relationship when you expect, like, right now. I expect you to get on the phone with me right now. That's not calling into a Fortune 500 corporation and thinking you're gonna get a VP on the phone in the next hour. I don't know, I'd be interested to hear you kind of riff on that. Like, what else would be in that category construct box in your mind?
