A property-management firm built an AI agent that sorts incoming emails by topic, sentiment, and priority, then routes them to the right person. If someone doesn't act within a set time, Slack sends a nudge. The speaker says SaaS companies that don't expose APIs for AI agents to use will fall behind.
What's really cool is it's connected to our LeadSimple and every email that comes in, it's triaging it, determining what is it about, what's the sentiment, what's the priority, and then assigning it to the right person. And if they don't interact with it within a certain period of time, it then sends them a Slack message follow-up, not just, you know, an autobot, but like has it prods a conversation, says, hey, do you need help with this? That's as far as we've gotten it. So, but that's 100% on our own machine and we're using Opus to power that, which is the more powerful cloud version. And it's just really exciting because we're just a little property management company and we're now having our own AI agents. And I think it's something that more companies will start to have in the future. The key part is We're only able to interact with the tools that are giving us access, right? Either through API or scheduled reports or, you know, whatever. So the companies, the SaaS companies that want to win in the future are going to be the ones that freely open up and allow your AI agents to go in and interface in a secure way.
