Peter Lohmann imagines property management where tenants text or email one contact, Nestwell, instead of juggling multiple apps and phone numbers. He compares it to Delta's single support line and wants the simplicity of iMessage's blue-bubble chat for direct, instant help.
They save a contact in their phone that says Nestwell, and that contact has one phone number and one email address. Anything they need at any time, they can text or email that one phone number and that one email address and get near instantaneous help from an ownership level of sophistication, like as if they were texting with you, right? That's the dream. It's like you said, I don't want your app. I don't want 15 different emails I gotta remember which one to email. I don't wanna be getting phone calls and texts from 3 different phone numbers. You know, there's not 3 different phone numbers for Delta support. There's one. And even more ideal world, it would be blue bubbles with iMessage.
