A team adopted new software that a process architect set up perfectly, but the interface was so slow and clunky that users got click fatigue and fell into mindless checklist routines. The system wasted more time than it saved.
We did try and get into one of those softwares. I won't name 'em. We onboarded with 'em. We hired a process architect to help us build it out, and they did a wonderful job. And then we got to actually using the process and the software, and the lag time or click fatigue was absolutely mind-numbing for my team. It was so much wasted time and effort. And someone already knew the process. They just go through, do the process, and they go back to check sheet. Yep, I did all 7 things. Check it off. Done. Move on to the next. It was a much different experience for the team.
