Peter Lohmann suggests hiring an expediter to onboard eight emergency landlords monthly, arguing the revenue would pay for itself. Another speaker pushes back, saying the real problem isn't scheduling but the cumulative workload that causes dropped tasks and unmet expectations.
Could you bring on an expediter and just say your whole job is to onboard last-minute emergency owners? We probably get 8 a month. And basically, if you can do this successfully, work with our team and it would pay for their salary and then some just having those new owners.
So going back to— so our North Star is our company mission statement, which is bringing delight back to property management. So if we're not hitting that, we're not going to do it. And so the actual act of onboarding a client, if someone were to just block out X number of hours in a day, we can onboard that client. It's the act of all the other things that the different team members that stacks up against their tasks and workloads that they have going on where a ball's gonna get dropped or expectations are not gonna met.
