Why Maintenance Is Every Property Manager's Thorn

23 Oct 2026 · 1 min

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In this monologue, Peter Lohmann contrasts the relatively straightforward set of remedies available for leasing and rent‑collection issues—such as lowering rent, updating photos, or secret‑shopping—with the far more complex and varied nature of maintenance problems. He explains that maintenance can end in many different states and requires a multitude of possible actions, making it difficult to devise clear, comprehensive policies, processes, and documentation. This complexity, he argues, turns maintenance into a persistent, recurring thorn for property managers and business owners.

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What are the arrows you have in your quiver to solve a leasing problem? It's like, well, we can lower the rent, we can maybe take a few new pictures, we can, you know, secret shop. I mean, there's a very limited number of things you can do to solve that. There's a problem. Same thing with rent collection, but with maintenance, the end states are vast and varied, and the things you can do to achieve those end states are also numerous. And so because of that, it's hard to like create comprehensive policies that are easy to follow and then build processes on those policies and document all the above. And so So because of that reason, that causes maintenance to be like this recurring thorn in the side of business owners.