Peter LohmannAll Things Residential Property Management | CEO of RL Property Management | Co-Founder of Crane

Why some NARPM chapters thrive and others stall out

27 Oct 2025 · 1 min

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In this brief dialogue, Peter Lohmann asks why certain NARPM chapters experience steady growth while others struggle. The responding speaker attributes the disparity primarily to leadership quality, noting that strong chapters have clear succession plans, dedicated staff, and sometimes hire their own personnel. The conversation also touches on the idea of providing virtual assistance to chapters—a suggestion made to Pete Newbigg—as a way to bolster weaker chapters, though the speaker acknowledges that without solid leadership, such support may not be enough. The overall message emphasizes that chapter presidents must treat their association as a business, focusing on leadership development and operational support to ensure sustained success.

Chapters

Why do you think some chapters just easily thrive, no problems, membership's always growing, and then other chapters just really be struggling for whatever reason?
Probably their leadership. Pete Newbigg and I were talking one day and I said, Pete, why aren't we giving our chapters virtual assistance? That would give them the support they need. Pete said, don't tell anybody because that's my business. I never thought about it. I said, it's okay, Pete. It was our secret until this. Realized that if we could give them some support, then those that are strong enough should flourish, right? Well, those that are strong have gotten stronger and those who are weak are still weak. I mean, they're just— and it's because they have no leadership. They don't have a succession planning. You look at the ones that are doing well, they have succession planning, they have people in line, they have, they have it set. Some of them have hired their own staff. And that's the thing I always tell a president when they come in, our job is to run the association. You have a business to run.