A property manager shouldn't have to operate under constant scrutiny from the owner. Like a KFC franchisee hiring a manager, owners need to set clear expectations upfront, then let their manager work without micromanaging or demanding perfection.
How clear are we, Peter, as property managers— as wrong word, right? Business managers. How clear are we as business managers about this, the support we require from our owners? You wouldn't spend 20 years mastering how to run a KFC franchise, have an investor that owns 15 KFC franchises employ you as their business manager. Would you tolerate them looking over your shoulder and criticizing what you're doing and expect perfection? Are you kidding me? There's just as much and as many variables as running that type of business. As the business we're running, why would we tolerate that kind of behavior? And we can't not tolerate it until we're really clear about what we expect from people.
