Peter Lohmann talks about what to do when you've followed all the right steps but the property owner is still disappointed. The conversation centers on accepting that you can't control everything, managing expectations, and taking accountability anyway.
How did you handle those conversations where by the book you did everything you should, but still the outcome wasn't what the owner wanted?
I can almost guarantee you that every time there's a problem, you could have done something better. That's just the truth, right? I would find it hard to believe that if there's a conflict, the property manager is 100% correct in every scenario or in any scenario. I just don't find that. And again, this comes from a spot where I'm okay being wrong. I got nothing— like, it is what it is. I'm not going to be a perfect guy.
My team's not going to be a perfect company.
