Peter Lohmann shares survey data on landlord expectations: 70% want phone replies within 30 minutes, 66% expect the same for texts, and 47% for email. Two-thirds also expect after-hours accessibility most of the time.
So what we found when we asked landlords is that their expectations for their property manager's response time is very, very high, and their expectations in terms of being able to reach their property manager are also very high. Two-thirds of respondents expect to be able to reach their property manager after hours most of the time. When a landlord reaches out to you, the property manager, by phone, email, or text with a question, how long do you think would be an acceptable delay for a response? 70% over the phone expect a reply within 30 minutes, 66% over text, 47% over email. That's 30 minutes, more than half, uh, for almost all of the channels.
