Ryan VaughnCOO of Incite Tax & Accounting. Ask me anything about your taxes.

Giving your team a sense of control through consistent and purposeful training reduces stress!

25 Sept 2024 · 1 min

Watch on YouTube

0:59

In this segment, the speaker argues that investing in structured, purposeful training for new hires is essential for achieving a quick return on investment (ROI). He criticizes the practice of sending employees on sales calls without any training, noting that it leaves them feeling inadequate and harms team morale. The speaker recommends establishing a systematic training program that includes one‑on‑one conversations to uncover individual struggles and regular, department‑wide training meetings—at least once a week—to review questions and concerns. This consistent training not only accelerates ROI but also gives team members a sense of control, reducing stress and ultimately paying off for the organization.

Chapters

You actually want people to produce a return on the investment you put into them as soon as possible. I actually met a guy, he just flat out told me, he's like, oh yeah, no, we hire someone and we just send them on their first sales call. No training, no nothing, no resources, just go out and get a client. They need to learn the ropes just like I did. Okay, but if you know this form works successfully, why on earth wouldn't you tell that to a team member? Letting them learn the ropes is such a bad idea. And not to mention your team member feels like crap. What we want to do have a system that provides consistent and purposeful training. Communicating with your team so that you learn what their struggles are. That communication is most effective, we found, in a one-on-one setting. And then regular training meetings. We recommend a training meeting per department. At least meet once a week to review stuff, to go over questions and concerns. A well-trained team feels in control. It's an investment, but man, it pays off.