Ryan Vaughn walks through what to ask when hiring a bookkeeper: how fast they respond to emails and calls, which communication methods they prefer, and whether they have time for your business. Many bookkeepers charge extra for phone calls and meetings but include unlimited email support.
Ask about response times. Asking about their typical turnaround time for emails, calls, and other communications is going to give you an idea of how promptly they will address you. Find out how they prefer to communicate. Is it by phone? Is it email? Is it meetings? And how do they handle urgent requests? For example, many of our clients pay for unlimited email responses. This means they are not paying for unlimited phone calls or meetings. Client load. Ask about their current client load and how they manage their time. This can help you understand if they have the capacity to give your business the It needs, or in this case, the attention that you're paying for it.
