Short YouTube practice tip (by Sachin Patel) describing a simple outreach script to past clients: ask for permission to help improve services, then ask two questions — what they enjoyed most and what could be improved — capture positive responses as testimonials and act on improvement feedback. Purpose is to gather organic testimonials while improving service quality.
Hey, friend, it's Achin here coming to you with a really quick practice pearl on how to get more testimonials and improve your quality of service simultaneously. So what you're going to do is you're going to send your past clients a really simple text or email telling them that you're in the process of upgrading and improving your services and you love for their help. Can I count on you? Is what you're going to ask them. And of course they're going to say yes. So the first question you're going to ask them is, what did you enjoy most about working together? And you're going to wait for them to respond and then the second question you're going to ask them is, what could I have done to better serve you? So when you get these responses back, you're going to do two things. You're going to take screenshots of the things that they loved about working together with you, and you're also going to action the things that you could have done better and let them know what you're doing to improve your business with the feedback that they give you. This is a really simple tip. Try it out today and let me know how it goes.
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