In this segment of the video, the speakers discuss how a clinician can become a changemaker within a medical practice. They emphasize that if the individual is not naturally inclined toward patient communication, they should identify a team member who is and collaborate with them. Attending communication workshops is recommended as a way to acquire skills that can then be shared with patients, creating a ripple effect as word spreads through the practice. The conversation also highlights the power of uncovering a previously unnoticed patient insight—such a discovery can serve as compelling “bait” to engage the rest of the team and motivate broader practice-wide change.
If somebody's going to be the changemaker in a practice and they want to, how can they get started and how can they then create the change not only for themselves but across the practice? Well,
first of all, I always tell them if you yourself are not interested in this thing of communicating with your patients, have somebody in the team that It does. It's very important. And if you want to be the game changer, you can do it. I mean, you can attend a workshop and then try to transmit that to your patients, and word travels fast.
Yes.
So if you need to start making a change with your own patients and other health Oh wow, so how did you do that? Or you discover something about a patient that's been there for years, and all of a sudden you discover something that you should have known years back, but it never really popped out in a conversation for some reason. Yes. And then everybody gets interested in it. Wow, so how did you How did you get that piece of information? How did it happen that he said that? Or that she said that? And this is like giving bait to the rest of the team and putting them in this game.
Yeah, yeah. If somebody's going to be the change maker in a practice and they want to— how can they get started and how can they then create the change not only for themselves but across the practice? Across the
practice? Well, first of all, I always tell them, if you're yourself not interested in this thing of communicating with your patients, have somebody in the team that does. It's