In this introductory video, Sam Anderson, founder of Order Fulfillment Experts (OFEX), outlines the company’s eight‑year history and core fulfillment services. He explains how OFEX helps clients transition from home‑based or garage storage to a fully integrated fulfillment system, handling product picking, packing, and shipping at scale while maintaining personalized, high‑touch customer service. Anderson notes that some customers switch from other fulfillment houses seeking better service. He also details the COVID‑19 safety measures implemented in the warehouse, such as 2‑meter zones around packing benches, regular sanitization, and hand‑washing protocols, allowing the business to continue operating safely. The video concludes with an invitation for interested businesses to contact OFEX for a phone consultation to discuss outsourcing their fulfillment needs.
Chapters
Hello, my name is Sam Anderson and I'm the founder of Order Fulfillment Experts. We get the right product to the right customer in the right packaging for the right price. We've been doing it for quite a while now. The business has been going for 8 years and some of our customers have been with us since the very early days. Most of our clients come from having never used a fulfillment house before, so perhaps their back bedroom or their garage is groaning and overflowing with stock, and although you're fed instead of queuing at the post office. And so we very much help with that integration process and setting up systems and procedures and making sure that integration goes as smoothly as possible, and it's something we're very used to. Although we do have some customers who come to us from other fulfillment houses simply because they're looking for a much more personal service and a higher level of customer service. Now, we are still operating, and the reason we're still operating is because this industry has been allowed to continue during this time. We are very serious, however, about the safety at work, and we have in fact designated areas now for all of our, um, packers. So the packing benches have a 2-meter area around them that the pickers cannot go into so that everyone keeps their distance. Obviously, we're also sanitizing everything and washing hands regularly on arrival and all those sorts of things. So, we are continuing business as usual, in fact, although obviously with a lot more care and attention to those stipulations that I've just stated. So, if you are interested at the moment of outsourcing your fulfilment, then please get in touch and we will get back to you, and I'm more than happy to jump on a phone call with you on the phone and go through your requirements. Okay, stay safe, and I hope to hear from you soon. Bye-bye.